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“No man steps in the same river twice.”
– Heraclitus, Greek Philosopher (535 – 475 BC)
Heraclitus reasoned that by the time we walk from one river bank to the other the flowing river and the person that crossed it will never be the same. This theory of constant change is called “Flux.”
We’ve all heard the adage that the only certainties in life are “death and taxes”. Well, constant change is another certainty. Organizations that doubt the veracity of Heraclitus’s theory and don’t adapt to disruptive and emerging technologies will get left behind. In fact, organizations that attempt to adapt without a mature approach to IT Service Management will get left behind as well.