All posts by MSS Tech

Is Your Change Management Building a Building, or Planning a City?

In a previous article, we discussed the level of change management required for a company to achieve true transformation. Just as a reminder, the mutually inclusive elements include:

  • Employing an Enterprise Change Strategy
  • Developing Your Change Management Framework
  • Enhancing Your Change Leadership Capabilities
  • Growing Organizational Competency for Change

Thinking in terms of these key elements, we can see how organizations mature their change management competency from immature or nonexistent through institutionalizing change management, to making it a strategic advantage of the company.

This progression is not necessarily linear. Many companies start off quite capable of responsive change, but with growth become siloed and less agile. At some point, however, realize their position and begin the long road back to responsiveness.

Most companies we encounter in our DX practice are somewhere in between “Isolated Application” and instituting “Project Level”. And, the difference between “Project Level” and “Enterprise Level” change management is the difference between building a building and developing an entire city.

So, how can an organization move to “Enterprise Level’ maturity, and fast? Before we can answer that, there are other questions that need answers first:

What is the scale of the organization?
What is the level of expected disruption?
What is the leadership’s attitude toward change management
What investment are they prepared to make?
How independent are your advisors?
What tools and measures are in place?

Read the full article for answers to these questions

Webinar: Accelerating High Performance Team Development

Accelerating High Performance Team Development utilizes an easy-to-understand 3D visual called Team Mapping that represents organizational relationships and identifies opportunities to improve in the areas of Communication, Cooperation, and Leadership and Decision Making.

See first-hand how Team Mapping works as MSSBTI Executive Director David Lee reviews a recent client Case Study and covers the benefits of Team Mapping, how it works, and the 3D software utilized.

This is a great opportunity to get an up-close look at how Team Mapping works and how it can benefit your team.  Learn more about Accelerated Programs and High Performance Team Development.




Advanced Analytics: 5 Steps to Becoming an Intelligent Organization

No other recent trend has created as much buzz as big data and analytics, especially within the C-suite. By analyzing its data in a structured and smart way, an organization becomes “intelligent” and “insight-driven”, giving it a competitive advantage. This workshop, 5 Steps to Becoming an Intelligent Organization, addresses the most common questions and concerns leaders have when considering launching big data and analytics efforts in their organizations, including:

  • Analytics can create new opportunities and disrupt entire industries; but where and how exactly it can create value?
  • What are the building blocks for launching analytics efforts? I need Analytics 101.
  • Is my organization mature enough for analytics? What are the factors to evaluate? Is there a practical way to assess my maturity for analytics?
  • What are the ways to organize an analytics operating model? Which one is the best suited for my organization?
  • What are some common pitfalls on the journey to analytics? How can I avoid detouring and head straight to business values?
  • Is cultivating a data-driven culture in my organization, as embedding analytics, as much about change management as it is about data science?

The workshop will address all these questions, and more, through lecture, case study, discussion, hands-on assessment, structured brainstorming and other creative techniques. It engages the audiences in an immersive learning environment and inspires them to achieve customized action plans for their organizations.

This is a highly interactive and motivating 1.5-day workshop packed with everything you need to know about analytics as a leader; and up to 5 hours of post-workshop follow-up are included. Moreover, it is also a great social opportunity to meet peer leaders in similar situations as you through the included meet-n-greet breakfast, lunch, coffee breaks, and happy hour.

Lu Hao, PhD, is an enthusiastic data scientist and management consultant who specializes in applying data science under business context to generate real values. She has worked with clients in various domains on data and analytics initiatives. Her deep understanding of the misconceptions, struggles and needs of analytics from first-hand, client-facing experience has motivated her to develop this workshop to help guide leaders through the vast mist around analytics to shore as a truly intelligent organization driven by insights from data.

To learn more about Becoming an Intelligent Organization, contact MSSBTI at 602-387-2100 or

Program Audience

  • Enterprise leaders and their teams
  • Executives in strategy and organizational transformation
  • Executives/directors for analytics practice
  • Senior leaders for teams in transitions to a more data-driven culture
  • Executive-level consultancy professionals


  • 1.5-day workshop
  • 5 hours post-workshop follow-up

Expected Outcomes

  • Achieve a thorough understanding of what analytics means for your organization
  • Complete a practical assessment of your organization’s analytics maturity
  • Create action plans and roadmap for your organization’s analytics efforts
  • Identify the best-suited business operating model for analytics
  • Diagnose your organization’s barrier and pain points on the analytics journey
  • Gain the momentum to jump-start your organization’s analytics journey


  • All workshops can be performed at MSSBTI facilities in Central Phoenix, AZ or onsite at the client location

See all workshops offered through MSSBTI

Podcast: From Nearly Turned Out to Successfully Turned Around with Tim O’Neal


With nearly three decades of experience working in the thrift industry, Tim O’Neal has spent the past 18 years focused on the mission of fighting unemployment in the state of Arizona. When O’Neal was brought on with Goodwill of Central Arizona, the organization was in serious financial trouble and at risk of having its membership removed by Goodwill Industries International.

O’Neal’s arrival marked a turning point in the 70-year history of the organization, and his leadership was instrumental in keeping the organization running by increasing retail operations by 3000 percent during his tenure as the Vice President of Retail Operations

During this Podcast, we discuss the transformation and growth of Goodwill of Arizona into one of the top 3 Goodwill organizations in the world.

If you would like a tour of Goodwill of Central and Northern Arizona’s facilities contact Tim at





Delivering Project Results

Delivering Project Results program is intended to lay the foundation for applying change management on projects. The goal is to connect employee adoption and usage with the results and outcomes of your projects, and understand how change management drives increased adoption and usage.

Program Length

  • 4-6 hours

Intended Audience

  • Intact project teams
  • Project leaders
  • Solution developers
  • Lean and Six Sigma practitioners
  • Organization Excellence practitioners
  • Organization Development practitioners

Ideal Size

  • 10-15 participants

Success Factors

  • Sponsorship
  • Managing expectations
  • Completing pre-program work
  • Familiarity with project management

For more about Delivering Project Results, contact us at 602-387-2100 or  Workshop can be performed at MSSBTI facilities in Central Phoenix, AZ or onsite at the client location.

Program for Managers

This program gives managers and supervisors the tools and skills necessary for understanding and processing change themselves and then successfully leading their teams through change. Using the Prosci Change Management Process for Managers and Supervisors and accompanying toolkit, managers will evaluate changes that are happening in their organization and the impacts changes will have on them and their teams. With this understanding, managers will learn to use the Prosci ADKAR® Model to assess their team and create action plans to lead their teams through current and future changes.

Program Length

  • 1-day program

Intended Audience

  • Managers and supervisors with direct reports

Ideal size

  • 16 or fewer participants

Success Factors

  • Sponsorship
  • Completed pre-work
  • Managed Expectations

For more about the Program for Managers, contact us at 602-387-2100 or Workshop can be performed at MSSBTI facilities in Central Phoenix, AZ or onsite at the client location.

Cyber Security: Bridging the Gap between the Cyber threat landscape and Business Culture

It is difficult to quantify cyber risks in terms of business impact to executive leaders; and CISOs are having a tough time in communicating the value cybersecurity programs have to leadership. Using the ‘The Six Principles of Resilience for Digital Business Risk and Security’ this 2-day workshop aims to collaborate with security and c-level leaders to educate, communicate, and build a strategy to define business impact in relation to cyber threats. Using recent attacks and breaches as examples, participants will use tools and techniques to explain cybersecurity value and impact to the business from both a quantitative and qualitative perspective.

Dr. Roméo Farinacci is a senior security consultant with Terra Verde Services, specializing in security program development, risk management, security architectures, and risk assessments. He brings over 20 years dedicated IT/Security experience and 5 years consultation of complex enterprise infrastructures in public, private, and government sectors.  Roméo’s passion in cyber security enables him to effectively develop and communicate change strategies for improving the security posture of organizations. His education portfolio includes a Doctorate in Management with an emphasis in Information Systems Technology, an MBA in International Business and an MS in Information Technology.

To learn more about the Cyber Security workshop, contact MSSBTI at 602-387-2100 or


  • C-Level Suite (e.g., CISO, CSO, CFO, COO, etc.) and Security Leaders


  • Facilitated program, with exercises and handouts to include Cyber-Risk to Business Translation tools


Research identifies a gap in appreciation and appropriate leveraging of the security leadership role in bridging cybersecurity with business. The six principles that include, “Move from checkbox compliance to risk-based thinking” and “Move from protecting the infrastructure to supporting organizational outcomes” (Peter Firstbrook, of Gartner) highlight the type of transformation needed as organizations assimilate cybersecurity into their business. A cybersecurity program that is truly integrated into business strategy is lacking in many organizations, treating cybersecurity as insurance or simply suggestions. Recent attacks have proven cybersecurity must be leveraged to ensure the competitive advantage and longevity of the business; this workshop will help explain how. Security leaders and business executives will benefit from this program by gaining the ability to quantify and communicate cybersecurity business value.


  • Leadership development on communicating how to establish and/or enhance enterprise cyber presence and resiliency
  • Making cybersecurity a part of an organization’s strategic action plan

Expected Outcomes

  • Cybersecurity transformation to business culture
  • Persuading board and executive leaders to leverage security leaders in a proactive and prescriptive manner, rather than a reactive one
  • Efficiencies in security leadership collaboration with C-level suite and board members
  • Cybersecurity integration into company strategic action plan
  • Enrichment of cybersecurity program to advance enterprise cyber resiliency and business strategy


Transforming Talent Acquisition

Successful companies are transforming the way that they assess and acquire their leaders to ensure a stronger talent base and deliver better business results. This can be achieved through a disciplined process that will bring about demonstrable business results and enable long-term organizational advances.

Claudio F. Miers has dedicated his career to the Human Capital and Organizational Development arena and has managed complex, diverse international organizations through intense growth, change and culture transformation, including Vice President of Organizational Transformation at Emerson Automation Solutions.

Walter U. Baker has over 25 years’ professional experience in advising corporate executives on attracting top tier talent to key leadership positions vital to the success of their company. Walter has extensive retained executive search experience. Throughout his career, Walter has successfully partnered with multiple global organizations to develop and execute reality based recruitment strategies to fill client leadership positions with “A” level talent.

Learn more about Transforming Talent Acquisition.  Contact MSSBTI at 602-387-2100 or

The Transforming Talent Acquisition workshop looks at the talent acquisition process as an investment. In many cases, it is the most critical investment a company must make in support of its business strategy. We will examine the Talent Acquisition Process from A to Z, starting with a thorough understanding of what kind of talent mix is needed to achieve the business goals, and go all the way to ensure the brought-in talent will stay and prosper with the organization.

Another key element is the tracking of results, measuring the return on the talent acquisition investment, and truly linking it to the bottom line.

Expectations and Goals

  • Stronger core teams that deliver better business results
  • People that understand and are ready to initiate and execute your business strategy, addressing the challenges head-on

Workshop Modules

  • Ensuring Business Alignment
  • Linking the Talent Strategy to the Business Plans
  • Implementing and Executing the Talent Acquisition Strategy
  • Monitoring Talent Acquisition Project Outcomes
  • Measuring Talent Acquisition ROI
  • Participants will develop a specific set of recommendations for their organizations in the format of a customized Talent Acquisition Playbook


  • All workshops can be performed at MSSBTI facilities in Central Phoenix, AZ or onsite at the client location

Quantum Negotiation: The Art of Getting What You Need

Quantum Negotiation™ taught by Karen S. Walch, PhD

High performance and buoyancy in negotiation are at the core of all leadership roles. The Quantum Negotiation™ preparation framework explores who we are as negotiators in the context of our social conditioning. This program is designed to discover, accelerate, and transform leadership capacity about HOW to communicate, collaborate, negotiate, and innovate under disruption and uncertainty.

Karen S. Walch, PhD, is an emeritus faculty at Thunderbird School of Global Management, an Executive Educator, and Co-Creator of Quantum Negotiation™. She is a consultant and coach who specializes in negotiation, collaboration, influence, and inclusive leadership.

The Quantum Negotiation practice and coaching framework explores all human dimensions in the cognitive, psychological, social, physical, and spiritual fields. Quantum Leaders have a strong sense of self, identity, and are anchored to their own values AND buoyant in their behavior.

This is a highly interactive, possibly personal impact course and includes an optional 5 hours of post training follow-up to assure participants are successfully integrating presented materials and experiences that took place during demonstrations and interactions with other participants.

To learn more about the Quantum Negotiation workshop, contact MSSBTI at 602-387-2100 or

Program Audience

  • Enterprise leaders and their teams
  • Teams in transitions
  • Intermediate level negotiators, facilitators and HR experts
  • Crisis and first response professionals


  • Pre-workshop one-on-one interviews to assess developmental level and identity personal objectives (about 15-30 minutes per participant)
  • 2-day workshop
  • 5 hours private coaching follow up for supporting and debriefing behavioral change

Expected Outcomes

  • Shortened time to establish and implement shared enterprise/team vision and strategy
  • Accelerated budget and resource allocation across all functions
  • Increased satisfaction of tolerance and cultural transformation
  • Transformation in employee engagement and inclusive behaviors
  • Accelerated transformation of leader and team dynamics from resistance to engagement
  • Create action plans for collaboration and innovation


  • Increased understanding of the complexity of negotiation as a dynamic process that affects all aspects of one’s life and professional performance
  • Improved ability to apply the new knowledge of how others think, feel and behave when there are gaps in social engagement/mapping
  • Applied deeper level of self and other awareness to improve interaction and negotiation difficulties
  • Increased confidence and sense of powerful engagement through a more complete understanding of the interests and concerns of all stakeholders
  • Ability to style shift while maintaining own identity and values
  • Actionable Plan to optimize real time leadership challenges in employee and team interactions


  • All workshops can be performed at MSSBTI facilities in Central Phoenix, AZ or onsite at the client location

See all workshops offered through MSSBTI

Sponsor Briefing

Active and visible sponsorship is the number one contributor to overall project success. This Sponsor Briefing program provides the “what” and “why” of change management in terms that resonate with senior leaders; what change management is and its critical connection with achieving business results. This program then advises senior leaders of their role in the change process as identified in over fifteen years of best practices research. Sponsors will emerge better equipped to effectively lead change and strategically position their projects for success.

Program Length

  • 4-6 hour briefing


  • Executives and senior leaders that sponsor change

Ideal size

  • 10 participants

Success Factors

  • Sponsorship
  • Pre-program data collection
  • Managed Expectations

For more information about the Sponsor Briefing program, contact us at 602-387-2100 or  Workshop can be performed at MSSBTI facilities in Central Phoenix, AZ or onsite at the client location.