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We’ve all watched the docudramas and YouTube videos – The suspect is speeding away believing he can out-run or out-smart the police, the officers in chase call for the deployment of the spike strips, and soon the tires are flat and forward motion has stopped or greatly degraded. How is the spike strip relevant to the business world?
As spike strips are to tires, complacency it to an organization: it deflates innovation, stifles creativity and impedes or stops the organization’s forward movement, what we call Transformation. This can occur at all levels in the organization or, in its most damaging form, it can afflict the organization as a whole. We’ve seen the impact of organization-wide complacency: Motorola’s comfort level with analog and refusal to embrace digital; Nokia snubbing the touch screen on mobile devices; Circuit City, Sears, K-Mart, the list goes on and on. These corporations were once leaders in their industries!