Apply to MSS

    First Name

    Last Name

    Phone

    Email

    State

    Education

    Check all that apply

    Experience with a major consulting firm

    Check all that apply

    Certifications

    Check all that apply

    Experience

    Check all that apply

    Functional Experience

    Check all that apply

    Attach Cover Letter

    Attach Resume

    Join Our Talent Community

      First Name

      Last Name

      Phone

      Email

      State

      Education

      Check all that apply

      Experience with a major consulting firm

      Check all that apply

      Certifications

      Check all that apply

      Experience

      Check all that apply

      Functional Experience

      Check all that apply

      Attach Resume

      facebook linkedin sharethis

      How Asking One Question Can “Delight” Your Customer



      Categories
      Archives
      October 13th, 2017

      Is it good enough to simply meet the needs of your customers, or do you want to find exciting ways to elevate the value you bring to the table?

      Martin Bonadio, Management Consultant, explains the “Voice of the Customer” (VoC), a structured communication process that begins with non-leading, clarifying and probing questions, and progresses with active listening to acquire a comprehensive gathering of information directly from the customer. Bonadio helps businesses to see what the reason behind the customer’s needs so they can develop a better solution for their customers to revolutionize the industry they support. Bonadio walks each reader, step by step, through the process of how to elevate your business operates.

      Click here to read more