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  • Business Process Management

  • Strategy & Planning

    Achieve business goals and objectives by updating technology and operations to keep pace with business change.

    Our mission is to help business and government leaders successfully navigate and execute change or transformation initiatives by utilizing Leadership, Governance, and Accountability to align people, processes, and technology to the new organizational strategy and vision.

    Leadership, Governance, and Accountability is the oversight structure that ensures the successful delivery of any transformation initiative or project. This oversight enforces a shared vision, structure, and clearly defined responsibilities for the entire project team throughout the lifecycle of the project.

    This approach helps us to guide leadership teams as they take bold, transformative steps and begin their journey to change and transform information technology and business processes that increase organizational effectiveness and drive positive business outcomes.


    MSS Business Transformation Advisory partners with customers to assess and understand the current state of the organization and to define a roadmap and strategy for achieving the desired future state vision. This service helps define a detailed strategy for driving the expected business outcomes associated with change or transformation initiatives. We utilize a tailored approach to assessments that is supported by best practice approaches, frameworks, and tools. Common assessments provided to customers include:

    IT Assessments

    • Security – Gap assessment of current state of Information Protection program with plan to close gaps
    • Operations – Assess IT operating model and performance and develop plan to close gaps and improve performance
    • Infrastructure – Assess current state infrastructure and identify opportunities for savings and improved performance including leveraging cloud services
    • IT Operations – Assess IT value and performance from a business perspective; how well it meets business needs and objectives
    • Business and IT Alignment – Assess how well the IT plan aligns with business objectives and strategies
    • Vendor Assessment – Risk assessment of a SaaS vendor: high-level review of third-party technologies, using a security scanner to identify vulnerabilities
    • Review a scorecard against policies, procedures, etc. to protect PII data

    General Assessments

    • SocioMapping – Team communications assessment against high performing team benchmarks to identify areas for individual and group improvements
    • Project Health – Assessment of project or program health to identify root cause(s) for project delays, budget overruns or quality gaps

    Accelerating team effectiveness and efficiency during a change or transformation initiatives can be realized utilizing an easy-to-understand 3D visual called Team Mapping that represents organizational relationships and identifies opportunities to improve in the areas of Communication, Cooperation, and Leadership and Decision Making. View the client Case Study below to learn more about the benefits of Team Mapping.


    Strategy & Planning

    In growth focused organizations and public sector agencies, IT and Organizational Strategic Plans are necessary to ensure the organization and employees are empowered with tools, processes and resources they can use to drive the organization forward, and teams are executing in an efficient and optimized manner.

    IT Strategic Plans are the vehicle used to ensure that the organization is leveraging technology and technology enabled services, to create value for the organization, stakeholders, customers, and partners. Strategic Plans are the on ramps to arrive at short- and long-term organization objectives. Common Strategy & Planning services provided to customers include:

    Strategy & Planning for Business Transformation, Oversight or Governance
    Strategy & Planning for Information Technology, Digital Transformation
    Strategy & Planning for Operationalizing a Business Strategy
    Strategy & Planning for Enterprise Change Management

    Examples of change and transformation initiatives we assist customers on include:

    • Aligning results with your organization’s Purpose & Vision
    • Pursuing and accelerating revenue or efficiency growth strategies
    • Facilitating technology or business operations innovation
    • Enabling engagement, communication, change and resiliency within the organization
    • Optimizing or enhancing information technology or business operations
    • Embarking on end-to-end digital transformation


    Learn more about our Optimization and Transformation offerings.


    Contact MSSBTA to learn how we can accelerate your Agency’s IT Strategic Planning Process and ensure future success. or 602-387-2100.


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