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  • The Virtual Reality of Change Readiness

    change management

    Change Readiness, Anand Swaminathan, MSSBTA Senior Consulting Manager, August 2020


    Change readiness is about people readiness for successfully crafting and implementing a strategy quickly. It focuses on organizational alignment, people skills, and cultural factors that facilitate success, as well as align leadership and energize employees behind an organizational effort.

    Your Agency must determine how to prepare, equip, and support the individuals in the organization to do their jobs differently. Functional leaders should translate a sense of urgency into a tangible and compelling action that everyone understands. Once everyone understands the common purpose it can turn into the shared sense of a desirable future to help individuals motivate themselves towards transformation efforts.

    Impact of Change in a Virtual Environment

    COVID-19 required organizations everywhere to respond quickly to shifting conditions. At such a stressful time, it is difficult to know where to focus your efforts and how to execute them appropriately. During times of crisis it is essential for you to remember that any organizational achievement is the collective result of individuals and their combined efforts.

    In light of the COVID-19 crisis, your Agency leaders may think employees are resilient to change because of the successful transition to the work-from-home model. However, this sense of resiliency may give your leadership a false positive. As a result, they may introduce organizational change without executing intentional change plans. Assuming your Agency has reached a heightened level of change resiliency because of COVID-19 is fraught with risk.

    Keys to successful change readiness planning in an organization include:

    Change Readiness Assessment

    A project readiness assessment is a pre-project review to evaluate your Agency’s overall readiness to begin a project.  It will identify areas that need more attention and make recommendations that significantly increase the likelihood of project success. Items to assess include:

    Recognize Key Areas of Risk

    A project readiness assessment sets up the project for success by identifying key areas of potential failure by:

    Change Readiness Tools

    Change has significant impact on an any organization’s productivity, reputation, and revenue.  So, as your Agency plans to implement significant change, ensure it is up to the task of preparing affected users. This readiness assessment tool will:

    Common Pitfalls in a Change Readiness Plan

    Without the support and direction of a well thought out change readiness plan, you may find yourself addressing one or more of the following pitfalls:

    Assess Your Agency’s Readiness for Change

    Download and print the 21-question assessment that MSS Business Transformation Advisory (MSSBTA) utilizes. Use this tool as part of your change preparation plan to assess your Agency’s ability to prepare for change and identify any areas in which you can seek to improve. At the end of the assessment you will receive a score and a brief commentary.

    If your assessment returns a near perfect score, congratulations! your organization is ready for change in most of the assessed areas. For most of us though, the reality is that proper change readiness takes preparation and often requires the help of Change Management professionals.

    MSSBTA utilizes a comprehensive methodology that walks you step-by-step through the activities that focuses on organizational alignment, people skills, and cultural factors that facilitate success, as well as align leadership. Our methodology uncovers shortcomings between your Agency’s current and the ideal target state. It helps evaluate your Agency’s overall readiness to begin a project, identify areas that need more attention, and make recommendations that significantly increase the likelihood of adoption.

    For a full, in-depth Change Readiness Assessment or to help maximize the impact of new Technology or Business Process investments, contact MSS Business Transformation Advisory. or 602-387-2100

    ¹Change Readiness Preparation Tool.  InfoTech
    ²Combe, M. (2014). Change Readiness: Focusing Change Management Where It CountsPMI White Paper.