INSIGHTS

AI does not replace decision-makers, and it does not remove accountability. What it does is introduce judgment calls that are increasingly uncomfortable to own. Those calls are often reframed as technical, procedural, or operational decisions, even when they clearly are not.

Most organizations are not struggling with AI simply because the technology is immature. They are struggling because AI forces clarity around how decisions get made, and many organizations have avoided that clarity for a long time. These problems already exist. AI just makes them harder to ignore. That is not an AI challenge. It is an organizational one.

This year did not radically change what artificial intelligence is capable of. What changed was how clearly organizational gaps showed up once AI moved from curiosity into real work. To be clear, this was not a year of sudden technological breakthroughs, despite the constant hype competing for attention. It was a year where AI moved closer to daily work. Across very different organizations, the same patterns kept appearing.

Everyone wants to move faster with AI. The challenge is that most skip the part that actually makes that speed sustainable: helping people build the confidence and curiosity to use AI well. It is easy to chase the newest tools and pilots. It is harder, and far more valuable, to build a shared foundation of understanding. Modernization and optimization that last always start with understanding. AI literacy gives organizations the confidence to adapt, not just adopt. When peopl

If your processes are showing their age, it may be time for a fresh look. A well-executed review can uncover opportunities for improvement, strengthen team engagement, and create the foundation for sustainable transformation.

Discover the essential checklist for a successful transformation initiative. Learn how leaders align departments to achieve clarity and measurable results.

I work with AI every day. I help organizations modernize, automate, and use it to work smarter. But the more time I spend with it, the clearer it becomes: AI can do incredible things, but it can’t replace the human spark that drives innovation. My favorite things, like curiosity, creativity, humor, and empathy, are what make us beautifully, irreducibly human. That spark is what keeps business and life interesting. And honestly, it’s what keeps me interested too.

When organizations plan major technology transformations, whether implementing a new ERP system, rolling out AI capabilities, or...

Learn why a value-driven approach matters for organizations. Discover how focusing on outcomes creates sustainable growth and measurable business impact.

If your last big strategy felt stuck, it wasn’t the vision’s fault. It was that strategy is the easy part. Execution is the hard part. And execution only works when people are at the center. That is why MSS Business Transformation Advisory puts co-creation at the heart of every engagement. When people help design the solution, strategy moves from paper to practice.

Performance optimization is about creating the conditions where people can thrive, supported by efficient processes and modern technology. When leaders put people at the center, they unlock performance that is not only measurable but also sustainable. The real question for leaders is simple: Where in your organization could empowering people, simplifying processes, and enabling technology deliver the biggest impact right now?

Have you ever seen the start of the day for delivery drivers? Imagine a warehouse with 50 trucks inside. I am talking about rows of...