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process improvement

Improve efficiency, reduce costs, and increase customer satisfaction by identifying and eliminating process inefficiencies
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3 Disciplines for Project Success

A successful project calls for the collaboration of project management, process improvement, and change management. It's all about crafting clear objectives, navigating potential risks, and fostering a seamless partnership for project success. Embracing failure not as a setback but as a valuable lesson, the key lies in quickly identifying root causes and taking corrective actions to pave the way for smoother future initiatives. 
Download a copy of our white paper 3 Disciplines for Project Success and infuse these principles into your upcoming or ongoing projects. 
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Our Point of View

Most businesses don’t realize how out-of-date their processes have grown. They’re focused on just getting work done.


For organizations that haven’t analyzed and refined processes recently, chances are they’re misaligned and inefficient. Unfortunately, they learn just how inefficient when their organization lags behind their industry, customers depart because of mediocre quality, and frustrations cause employee morale and performance to dip. 


Businesses need to constantly adapt both core and support processes to meet evolving market demands, technology advancements, and changing business conditions. Without examining and adapting their approach, leaders put their company, employees, and customers at a competitive disadvantage. Process Improvement improves efficiency, reduces costs, and increases customer satisfaction by identifying and eliminating process defects. 


A holistic approach is essential, taking into account not only the processes themselves, but the people, technology, and culture that influence them. By pinpointing these areas of improvement, you can drive lasting results.

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Process Improvement (PI) can be applied to any industry or process. PI can improve:


  • Patient safety and reduce medical errors by identifying and addressing the root causes of problems in procedures or patient care.

  • Accuracy and efficiency of financial reporting, reduce transaction errors, and improve compliance.

  • Customer experience by identifying and addressing common sources of customer dissatisfaction, such as long wait times or unhelpful service.

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Too Much Overtime Will
Kill Your Business

In business, we match productivity with rapidity. The real meaning of productivity is a measure of how efficiently a person completes a task. By being more productive, individuals can complete their work efficiently, tackle jobs quicker, enjoy more free time, and feel less stressed.

How We Help

How We Help

We help analyze, evaluate, and adapt both core and support processes to meet evolving market demands, technology advancements, and changing business conditions.
  • Current state process documentation and assessment
  • Process improvement opportunity identification
  • Current to future state gap analysis
  • Future state process design
  • Prioritize and implement process improvements
  • Process adaptation to new software and technology capabilities

Our Work

Case Studies
Our Clients
Our Work
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What We Think

What We Think

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Why is Process Improvement So Important?

In the past, the business had the best processes. Unfortunately, times change and so do processes. Nowadays, it would help if you adapted to everything: new metrics, new machines, labor requirements, and new software. 

Our Leaders

Featured Consultants

Faouzi Charfadi | Senior Consultant | MSSBTA Digital Transformation & Change Management Consulting Firm
Faouzi Charfadi

Faouzi Charfadi is a seasoned executive with a remarkable 25+ years of experience in Operations, Logistics, and Supply Chain. His experience reflects a passion for delivering customer-centric results. Faouzi's magic lies in consistently optimizing operations and processes, leading to heightened productivity and cost reduction. Faouzi is a certified Black Belt in Lean Six Sigma, bringing expertise in Lean Strategy, Analytical Problem Solving, Project Management, Sustainable Revenue Growth, and Cost Control.

Faouzi's Publications
Darren Long | Senior Consultant | MSSBTA Digital Transformation & Change Management Consulting Firm
Darren Long

Darren Long is a highly sought after leader with over 30 years of global experience across federal government, private, and public sectors. Darren is recognized for his transformative touch, driving change through continuous process improvement and strategic alignment. His dynamic skills span from the C-Suite to frontline teams. A Black Belt in Lean Six Sigma, he is a force in program development, training, and mentorship, and a go-to for Program Management, Business Strategy, Organizational Optimization, and more.

Darren's Publications

Join Our Team

If you're smart, motivated, and passionate about helping others succeed, you might be MSSBTA material.
Paula | Senior Consulting Manager | MSSBTA Digital Transformation & Change Management Consulting Firm
  • What is the Transformation Leader of the Year award?
    The Transformation Leader of the Year Award is MSS Business Transformation Advisory’s (MSSBTA) way to recognize Arizona leaders and teams who are driving successful transformation initiatives. The award gives them a platform to promote their organizations and be recognized as innovators and change-makers.
  • When are the Transformation Leader of the Year award nominations open?
    Transformation Leader of the Year award nominations open in January and continue through the Governor’s Celebration of Innovation nomination period, usually around mid-July.
  • MSSBTA strongly encourages nominations from qualified organizations that include but not limited to:
    Emerging or Hyper-growth companies – $5M to $49M in revenue Mid-market companies – $50M to $999M in revenue Enterprise companies – over $1B in revenue Public Sector agencies – municipal, county, and state agencies Non-profit organizations – of any size Higher Education – public or private institutions K-12 Education – public or private institutions
  • How are the Transformation Leaders recognized?
    Transformation Leader nominees are recognized a few ways: Through quarterly virtual panels with fellow nominees and local business leaders. Through transformation story videos shared on social media. Nominees are recognized, and the winner announced at the Governor’s Celebration of Innovation gala event. This is a high-profile event sponsored by Arizona Technology Council, Arizona Commerce Authority, and Avnet.
  • What does the judging committee look for in a nomination?
    Without giving too much away, the committee is always impressed by measurable metrics and quantifiable results. Specifics are important. Examples of how your leader successfully guided the company/agency/department/district through a major transformation or change in how it operates are expected. Organization size doesn’t matter, the success story does.
  • Who can submit a nomination?
    Just about anyone can submit a nomination. This is your opportunity to recognize people from within your department, agency, company, etc. Don’t be shy, put your own hat in the ring if you want to share how you successfully navigated your company through major business or digital transformation in the previous year.
  • Is it for Arizona-based organizations only?
    Yes, the Transformation Leader of the Year award is open to organizations throughout the state of Arizona, and there is no cost to participate.


Ready to improve?

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