Case Study: System Performance Upgrade Passes with High Marks
Client Detail: The client is a higher education institution. For more than seven years MSS Business Transformation Advisory (MSSBTA) has...
top of page
process improvement
Improve efficiency, reduce costs, and increase customer satisfaction by identifying and eliminating process inefficiencies
3 Disciplines for Project Success
A successful project calls for the collaboration of project management, process improvement, and change management. It's all about crafting clear objectives, navigating potential risks, and fostering a seamless partnership for project success. Embracing failure not as a setback but as a valuable lesson, the key lies in quickly identifying root causes and taking corrective actions to pave the way for smoother future initiatives.
Download a copy of our white paper 3 Disciplines for Project Success and infuse these principles into your upcoming or ongoing projects.
Our POV
Our Point of View
Most businesses don’t realize how out-of-date their processes have grown. They’re focused on just getting work done.
For organizations that haven’t analyzed and refined processes recently, chances are they’re misaligned and inefficient. Unfortunately, they learn just how inefficient when their organization lags behind their industry, customers depart because of mediocre quality, and frustrations cause employee morale and performance to dip.
Businesses need to constantly adapt both core and support processes to meet evolving market demands, technology advancements, and changing business conditions. Without examining and adapting their approach, leaders put their company, employees, and customers at a competitive disadvantage. Process Improvement improves efficiency, reduces costs, and increases customer satisfaction by identifying and eliminating process defects.
A holistic approach is essential, taking into account not only the processes themselves, but the people, technology, and culture that influence them. By pinpointing these areas of improvement, you can drive lasting results.
Process Improvement (PI) can be applied to any industry or process. PI can improve:
-
Patient safety and reduce medical errors by identifying and addressing the root causes of problems in procedures or patient care.
-
Accuracy and efficiency of financial reporting, reduce transaction errors, and improve compliance.
-
Customer experience by identifying and addressing common sources of customer dissatisfaction, such as long wait times or unhelpful service.
Too Much Overtime Will
Kill Your Business
In business, we match productivity with rapidity. The real meaning of productivity is a measure of how efficiently a person completes a task. By being more productive, individuals can complete their work efficiently, tackle jobs quicker, enjoy more free time, and feel less stressed.
How We Help
How We Help
We help analyze, evaluate, and adapt both core and support processes to meet evolving market demands, technology advancements, and changing business conditions.
-
Current state process documentation and assessment
-
Process improvement opportunity identification
-
Current to future state gap analysis
-
Future state process design
-
Prioritize and implement process improvements
-
Process adaptation to new software and technology capabilities
Our Work
Case Studies
Our Clients
Our Work
What We Think
Our Leaders
Featured Consultants
Faouzi Charfadi
Faouzi Charfadi is a seasoned executive with a remarkable 25+ years of experience in Operations, Logistics, and Supply Chain. His experience reflects a passion for delivering customer-centric results. Faouzi's magic lies in consistently optimizing operations and processes, leading to heightened productivity and cost reduction. Faouzi is a certified Black Belt in Lean Six Sigma, bringing expertise in Lean Strategy, Analytical Problem Solving, Project Management, Sustainable Revenue Growth, and Cost Control.
Faouzi's Publications
Darren Long
Darren Long is a highly sought after leader with over 30 years of global experience across federal government, private, and public sectors. Darren is recognized for his transformative touch, driving change through continuous process improvement and strategic alignment. His dynamic skills span from the C-Suite to frontline teams. A Black Belt in Lean Six Sigma, he is a force in program development, training, and mentorship, and a go-to for Program Management, Business Strategy, Organizational Optimization, and more.
Darren's Publications
FAQs
bottom of page