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  • Faouzi Charfadi

RPA and MSSBTA. The Perfect Combination for a Successful Implementation.


RPA. Three letters that we hear over and over. When you ask about RPA, the experts tell you it is Robotic Process Automation. It is software using automation technology to perform repetitive tasks that office workers do daily, such as filling in forms, extracting data, moving files, etc.


RPA technology is becoming the next big thing, and everybody wants to use it. Yet, two-thirds of implementations fail. RPA is a significant investment; you need to see a return on investment (ROI).


What are we trying to achieve when we are interested in RPA?

This should be your first question. RPA can perform a high volume of rule-based processes in less time than any employee. Great, but what does it mean for my company?


It means you can free up your employees for more complex tasks or time-constraint projects. Plus, the human error factor is minimized, fewer data entry employees are needed, and let’s not forget the compliance side, which seems to be a win—win situation.


Why so much failure in RPA implementation?

It looks good on paper, but before implementing any RPA you need to know your processes. Do not try to change a frequently changing process, select the one with a low business impact—a process that is too complex and not cost-effective, where better custom solutions exist.


Every business relies on processes to function properly. When these processes are working efficiently, it saves you time and money. However, not all processes are good candidates for RPA. Your business may be stuck because you don’t know where to start using the RPA efficiently in the proper process.


Working with an implementation partner, like MSS Business Transformation Advisory (MSSBTA), is the best option. But, before we talk about RPA we need to know precisely which process you want to automate. There is pre-work to do - much like buying a vacuum cleaner. When you shop for a vacuum cleaner you buy based on specific criteria you want in a vacuum cleaner. RPA is much the same.


Having criteria is great, but you must know how your processes work first. An implementation partner like MSSBTA will help with that by understanding what you are looking for, the goal, the return, the timeline, and the evolution.


We recently had a client who bought an RPA package and contacted us to help them map their processes. This company had several filling forms and wanted to automate them but bought the RPA package without knowing which process they would automate. There were questions that had to be answered before we could start working with them.

• How many bots are needed?

• Which process is the most time-consuming?

• Which has the most data entry?

• Which form is the most common?


When a company purchases new automatization and tries to implement it without understanding how it impacts all the processes it touches it creates problems. As a trusted implementation partner, MSSBTA asks questions and finds the answers by investigating, analyzing the data, and brainstorming the processes.


When implemented thoughtfully and with planning, RPA can save you time and money, reduce errors, and keep you compliant. Not every process is a candidate for automating - maybe a few tweaks and some process improvements.


The ultimate goal, however, is to automate the right processes that will realize the biggest ROI. MSSBTA is here to help you from beginning to end until you reach your goals.


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