INSIGHTS

Organizations don't invest in AI simply to save employees time. They invest because they expect those individual improvements to add up to better organizational performance. We'll continue talking about prompts, models, and time savings, and we should. Those conversations matter because they're where AI adoption begins. The question is how thousands of individual experiences with AI become organizational improvement. I suspect that's where some of the greatest long-term value

Replacing or upgrading systems is not merely a technical exercise to be completed on time and within budget. It is an opportunity to...