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  • Susan Hayer

Why Digital Modernization Matters: Understanding Its Purpose to Improve Results


Two men standing next to large windows in an office building having a discussion

Replacing or upgrading systems is not merely a technical exercise to be completed on time and within budget. It is an opportunity to incrementally innovate and elevate the organization's overall success.  

   

The primary goal of any modernization effort should be to Improve Results. Therefore, success is measured by achieving the positive change it brings to the organization's overall performance and strategic objectives.  In other words, success is defined by the outcome that drives modernization in the first place. If the organization is not fundamentally better at the end of the modernizations, was the juice worth the squeeze?  

 

What Does Modernize to "Improve Results" Look Like?  

For us, "Improved Results" goes beyond the superficial metrics of technology implementation. "Improved Results" is about creating a positive and transformative impact on the organization's operations and delivering value to internal and external stakeholders.  It signifies a holistic enhancement in organizational performance:  

 

  • Productivity: Empowering employees with tools that amplify their capabilities, leading to heightened productivity and greater output.  

  • Innovation: Fostering a culture of innovation by leveraging modern technologies to enable creative problem-solving and continuous improvement.   

  • Efficiency: Streamlining processes and workflows to reduce bottlenecks and increase overall efficiency.   

  • Quality: Eliminating waste in processes and implementing value-added activities.  

  • Scalability: Ensuring that processes, systems, or functions can handle more work as it grows to adapt to new and creative ideas, functions, and resources.  

  • Customer Experience: Enhancing the customer journey through seamless interactions, personalized services, and faster response times.  

  • Adaptability: Building a digital infrastructure that can adapt to evolving business landscapes and technological advancements.  

  • Resource Availability: Being able to track and find everything from assets to documents to avoid over-spending or under-resourcing.   

  • Business KPIs: Tracking real time metrics that drive the bottom-line and the business.    

  

Why is "Improved Results" the Success Measure?  

The choice to prioritize "Improved Results" as the critical success measure stems from a deep understanding of the purpose behind digital modernization. Technology is not an end but a means to achieve strategic objectives. Here is why "Improved Results" matter:  

  • Strategic Alignment: Linking modernization efforts directly to organizational goals ensures that every technological upgrade contributes to the bigger picture.  

  • Sustainable Impact: Rather than pursuing fleeting technological trends, focusing on results ensures that the changes implemented have a lasting and meaningful impact on the organization.  

  • Stakeholder Satisfaction: Whether it is employees, customers, or partners, prioritizing improved results enhances satisfaction across the board, fostering a positive and collaborative environment.  

  • Adaptability and Growth: A results-oriented approach ensures that the organization remains agile, capable of adapting to change, and positioned for sustained growth.  

  

 "Improved Results" is more than a metric; it is a guiding principle that ensures every technological decision aligns with the overarching goal of competitiveness. By understanding what "Improved Results" mean and making it the ultimate success measure, an organization can chart a course toward a future where digital modernization is not just an upgrade—it is a catalyst for success.  

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