INSIGHTS

AI changed the game. People still win it. And the leaders who understand that will not just survive the future. They will build it with their people.

I work with AI every day. I help organizations modernize, automate, and use it to work smarter. But the more time I spend with it, the clearer it becomes: AI can do incredible things, but it can’t replace the human spark that drives innovation. My favorite things, like curiosity, creativity, humor, and empathy, are what make us beautifully, irreducibly human. That spark is what keeps business and life interesting. And honestly, it’s what keeps me interested too.

When organizations plan major technology transformations, whether implementing a new ERP system, rolling out AI capabilities, or...

Strategy is easy. Execution is hard. But execution doesn’t have to feel like a battle. If you want change to last, don’t impose it. Co-create it. That is how MSSBTA help leaders move beyond resistance and build lasting transformation by making people the heart of every solution. Put people at the center, and you unlock both efficiency and creativity.

Digital modernization requires strategy, governance, and culture for success. Modernize with audits, hybrid approaches, and sustainable growth.

Performance optimization is about creating the conditions where people can thrive, supported by efficient processes and modern technology. When leaders put people at the center, they unlock performance that is not only measurable but also sustainable. The real question for leaders is simple: Where in your organization could empowering people, simplifying processes, and enabling technology deliver the biggest impact right now?

In our experience, organizations fail to achieve improved results for several critical reasons. Let's look at the first cause of digital...