• MSSBTA Staff

Case Study: Strategic Plan Prepares IT Office for Next Stage of Growth

Client Detail:

The client is a State IT organization that develops and executes the state-wide information technology strategy, as well as provides capabilities, services, and infrastructure to ensure the continuity of mission critical and essential systems for the State.

The Challenge:

During an exciting and expansive stage of development, the client needed to build a strategic plan to guide them through their next stage of growth with clearly defined initiatives, action plans, and KPIs to measure progress and success, and be easily utilized across multiple state IT departments.

Our Solution:

MSS Business Transformation Advisory (MSSBTA) began the 6-week IT Strategic Planning project by meeting with the State CIO and the executive staff to understand where the department was in their preparation for expansive growth, seeking input from a broad range of interested parties including staff and external stakeholders.

Project deliverables included the creation of a vision statement, mission statement, and a list of core values.

The Results:

The State IT organization was set up for success with a 2-year plan that outlined specific goals while providing a focused direction to maximize their effectiveness, better inform decision-makers, and educate technology executives through the State Government. The plan was built around six strategic goals that provided the foundation for execution. The final strategic plan was approved by the Governor and has been implemented throughout the State.


  • IT strategic plan

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