• MSSBTA Staff

Case Study: Utilities Company Transforms Their Supply Chain

Client Detail:

The client was a $3.7B+ organization with 7,000+ employees operating in 16 states. The business is a public water utility provider across the United States with a focus on providing reliable, quality water to its customers.

MSS Business Transformation Advisory (MSSBTA) was engaged by the client to provide Transformation Oversight/Quality Assurance for a supply chain transformation effort. They were transitioning to a new procurement system and streamlined their business processes to be simpler, faster, and more efficient.

The Challenge:

The client was undergoing a supply chain transformation for its decentralized operating structure, the cornerstone of a new Procurement System implementation. MSSBTA was engaged to proactively identify and address issues of the transformation, ensure that best practices were being applied at every level of the transformation team, and to align the efforts with the leadership team’s vision.

Our Solution:

MSSBTA brought a structured, unique approach to evaluating the in-flight project, collaborating with stakeholders to gather perspectives and insights into the efforts. Based on the information, and in alignment with leading practices, targeted recommendations were created for company leadership to set the transformation efforts up for success.

The Results:

As a result of the engagement the client experienced:

  • Engaged, active, and strategic leadership involvement throughout the transformation efforts

  • Proactive, targeted remediation efforts to prevent issues from impacting the transformation’s success

  • Confidence in the transformation’s ability to achieve and realize the intended outcomes/objectives


  • Recurring transformation oversight assessments with actionable recommendations

  • Consolidated findings from key transformation stakeholders that delivered a holistic perspective on transformation efforts

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