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  • Darren Long

Why Leadership, Governance, & Accountability Matter in Implementing Microsoft Dynamics 365 Business


Two business people conversing in the background  and a man walking toward the building doors to leave

Welcome to the first chapter of our exciting 3-part journey into the world of Microsoft Dynamics 365 Business Central implementation. Joining us today for an insightful interview is Susan Hayer, Ph.D., a seasoned Senior Consulting Manager at MSS Business Transformation Advisory and an expert in project management.


Get ready for an enlightening journey as we uncover the core aspects of leadership, governance, and accountability. These aren't just fancy terms – they're the essential components that make up the recipe for a triumphant implementation journey. So, if you are ready, let's dive right in!


Darren: Why is leadership important in implementing Microsoft Dynamics 365 Business Central?


Susan: Think of leadership as the compass guiding the project implementation. It's all about having a clear vision and objectives - these are essential. The leadership team, much like a skilled navigator, should outline specific goals and communicate them effectively to the entire crew.


Now, let's talk about the role of a project sponsor. With their authority and influence, they're a bit like the captain of the ship. They set clear goals, remove any obstacles in the path, and ensure that everyone has the resources they need throughout the journey. It's this combination of clarity, communication, and resource allocation that drives a successful implementation process.


Darren: How does effective governance contribute to a smooth implementation?


Susan: Effective governance plays a key role in making sure things run smoothly. It all begins by putting together a project team made up of folks from different parts of the company. This team takes charge of making sure the plan gets put into action, handling big choices, and tackling any hurdles that come up. To steer clear of any mix-ups, it's smart to spell out what each team member is responsible for. And on top of that, setting up a clear way to make decisions helps things move along nicely and avoids any unnecessary hold-ups.


Darren: That really makes sense. Now, let's talk about accountability. How can organizations promote accountability during the implementation?


Susan: When it comes to getting things done right, accountability is a big deal. You can think of it like this: having clear checkpoints and deadlines helps us keep tabs on how things are moving along and makes sure everything gets done on time. And to make it even better, laying out specific measurements, like key performance indicators (KPIs), that match up with our goals gives us a way to track how we're doing and make any needed changes. Plus, when we encourage our team members to really take charge and own their tasks, it sets the stage for a can-do attitude and makes working together on the project a breeze.


Darren: I see the importance of accountability. How can organizations foster a culture of accountability throughout the implementation journey?


Susan: Creating a culture of accountability is all about starting off on the right foot. That means laying out what you expect right from the get-go. Make it clear who's responsible for what, what needs to be delivered, and how everyone's roles fit together. And you want to make sure your team feels comfortable speaking up and working together. When they feel like they're in the driver's seat for their tasks, things tend to go smoothly.


Keep an eye on how things are coming along by checking in on those milestones you set. And don't forget to give some helpful feedback along the way. When people are doing a great job, make sure to give them a pat on the back—it goes a long way in keeping everyone motivated and accountable as the project moves forward.



Darren: Absolutely, your emphasis on the roles of leadership, governance, and accountability in implementing Microsoft Dynamics 365 Business Central is spot on. These key elements really are the building blocks for a successful journey of implementation.


Now, get ready for the next part of this insightful journey. Susan Hayer is gearing up to share her thoughts on change management and the ins and outs of the implementation process.

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