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Discover new insights and perspectives with our consulting firm's personalized approach. Uncover fresh viewpoints on our 'Perspectives' page. Perspectives The People Produce the Results Not the Technology Technology can scale, automate, and accelerate but it can’t care. It can’t connect, motivate, or innovate on its own. People do that. And when they’re aligned, empowered, and supported through process and purpose, the results follow. With people leading the way. 4 days ago Building a Smarter Future with AI: Purpose, Preparation, and Practical Progress What separates those who succeed with AI from those who stall? It’s not just technology. It’s the intentional combination of purpose, preparation, and practical action. The path to AI success isn’t about racing ahead; it’s about building smart, moving with clarity, and aligning every effort with desired outcomes. 6 days ago How to Treat Information as a Strategic Asset Leading organizations use information to anticipate trends, personalize services, and respond with agility. From advanced analytics to AI, the potential is limitless, but only if your information foundation is strong. Whether you're starting with file cleanup or implementing enterprise-wide knowledge management, the goal is the same: to turn passive data into proactive intelligence. You already have the information. The question is: Are you using it to its full potential? May 12 Unlocking the Full Potential of Your Organization In a time of rising expectations and shrinking budgets, operational efficiency has never been more important. Organizations must do more with less, without sacrificing quality, service, or innovation. The key? Performance Optimization. May 5 A Practical Path to Making AI Work for You A balanced approach that combines strategic vision with practical execution—so your organization can unlock the real value of AI, one step at a time. Apr 29 AI Adoption: Build Your Foundation Before You Build Your Future If you’re serious about AI, start with a strong foundation. This isn’t just a checklist—it’s a way to do your job better, earn trust from your “others”, and ensure your efforts lead to real, sustainable results. Apr 23 Digital Modernization Is Not a Tech Project; It’s a Business Imperative Digital modernization as a strategic lever and not a side project. It’s the disciplined process of upgrading how your organization works, collaborates, and delivers value through smart, intentional technology integration. Apr 21 Information as an Asset - Turning Data into Decisions, and Decisions into Impact Information is one of your organization’s most valuable—but underutilized—assets. In a world overflowing with data, the real challenge is... Apr 17 Adopting Digital Modernization: A Pathway to Competitive Advantage Through Transformation Digital modernization, particularly upgrading a decade-old ERP system creates advantage. Digital modernization refers to transforming legacy systems and methods using modern technologies to enhance agility, efficiency, and innovation. Apr 15 Addressing IT Team Concerns During a Digital Transformation Initiative Learn how to address IT team concerns during digital transformation initiatives. Discover strategies to align, support, and engage your workforce. Apr 15 The New Rules of Transformation – Why Alignment Is the New Advantage In this dynamic environment, alignment—between people, processes, and technology—has emerged as the defining advantage. Apr 14 How Business Leadership Must Transform in a Digitally Evolving World Business leadership must evolve in a digitally transforming world. Learn how to integrate IT, strengthen governance, and adopt data-driven decision-making. Apr 10 How Artificial Intelligence Will Change the Talent Pool (And How To Deal With It) Artificial intelligence is reshaping workforce dynamics, impacting hiring and job roles. Learn how to adapt and future-proof your talent strategy. Apr 8 Is Your Legacy Infrastructure Ready for Agentic AI? Key Considerations for IT Leaders Integrating agentic AI with legacy infrastructure requires strategic planning. Learn considerations for IT leaders to ensure compatibility in AI adoption. Apr 3 Software Implementation: An Organizational Imperative for Performance and Outcomes Organizations are investing heavily in software solutions to drive operational efficiency, enhance customer experience, and gain... Apr 1 Building a Strong Foundation: Why Knowledge Management Matters in the Public Sector Effective knowledge management enhances decision-making and collaboration in the public sector. Discover strategies to implement KM for long-term success. Apr 1 From Data to Decisions: How Counties Can Leverage AI for Smarter Governance Counties can harness AI in governance to improve efficiency and decision-making. Learn how to implement AI strategically while ensuring compliance. Mar 24 Metrics That Matter: Measuring the Impact of Information on Business Performance Discover how measuring information's impact on business performance drives efficiency and growth. Learn key strategies for optimizing information management Mar 20 The Three Pillars of Successful Digital Transformation Digital transformation thrives on an integration of digital modernization, change management, and process improvement Mar 14 Information as an Asset and AI – An Introspective Organizations must treat information as a strategic asset to remain competitive. Learn how AI enhances data management while addressing key challenges. Mar 14 Are Your Teams Ready? Assessing Skills and Expertise for Successful AI Implementation Learn how to assess team skills and expertise for successful AI implementation. Build a workforce ready for AI innovation. Mar 12 Does My Tech Stack Create a Competitive Advantage For My Organization? Evaluate whether your tech stack drives competitive advantage. Discover key factors in technology alignment and more to help give you business success. Mar 12 From Assessment to Action: Creating Your Roadmap for Successful AI Integration Discover how to create a roadmap for successful AI integration with various strategies. Ensure sustainable AI adoption with expert insights. Mar 6 Streamlining Success: The Importance of Application Rationalization By streamlining applications, you can build a solid foundation for digital transformation and leverage current software as an asset. Mar 3 The Reality of IT Spending During a Significant Tech Refresh Discover how to optimize IT spending during a tech refresh and see its true cost. Ensure your IT investments drive innovation and growth. Mar 2 Differentiating Your Strategies: Technology Plan vs IT Plan A well-structured IT plan aligns technology investments. Learn how to differentiate and implement a strategic IT plan effectively. Mar 2 Preparing Your Team for Rising Tech Spending Learn how to prepare your team for rising tech spending. Stay ahead of challenges with the right cost-effective strategies for your tech stack. Mar 2 Mitigating FOMO Risks in AI Decision-Making: A Strategic Approach Discover how to mitigate FOMO risks in AI decision-making with strategies for alignment and more. Ensure sustainable AI adoption with expert insights. Feb 28 Maximizing Business Efficiency: The Power of Performance Optimization Assessments Performance Optimization Assessments are structured evaluations designed to enhance organizational efficiency, productivity, & effectiveness Feb 25 Strategies to Future-Proof Your Business Against the Unknowns of AI Discover actionable business strategies to future-proof your organization against AI uncertainties. Learn how to ensure resilience and growth. Feb 25 Harnessing Technology for Effective Strategic Roadmapping Discover how technology transforms strategic roadmapping. Learn actionable strategies to align business goals and drive innovation effectively. Feb 21 Navigating Ethics in Artificial Intelligence Implementation Discover actionable strategies for ethics in artificial intelligence. Ensure ethical AI implementation with expert insights. Feb 20 Maximizing Efficiency Through Practical Performance Optimization Performance optimization is a continuous process that involves measuring performance, identifying bottlenecks, implementing improvements. Feb 14 Building a Culture of Knowledge Sharing to Enhance Information Value Building a culture of knowledge sharing drives business success. Learn how digital modernization can maximize your organization's knowledge assets. Feb 11 Harnessing Data: Turning Information Overload into Strategic Insights Discover how to harness data for strategic insights that drive business performance. Learn key strategies for analytics, governance, and innovation. Feb 10 Leveraging AI to Maximize the Value of Information AI enhances data analysis, automation, and accessibility to maximize the value of information. Discover how AI-driven strategies can transform your business Feb 10 Staying on Track: Monitoring Progress and Adapting Your Strategic Roadmap Ensure progress with your strategic roadmap through monitoring, adaptation, and expert guidance. Learn how to align strategy with success. Feb 5 Performance Optimization: What Productivity Looks Like When Scaling Isn't an Option Explore advanced performance optimization strategies for achieving productivity without scaling. Learn how to drive efficiency in such environments. Feb 4 From FOMO to Growth: Building Actionable Opportunities with Business Strategy Transform AI FOMO into strategic success. Learn to develop an Business to AI strategy that drives growth, mitigates risks, and fosters innovation. Feb 3 Redefining Productivity Through Performance Optimization in Resource-Constrained Environments Optimize productivity in resource-constrained environments with strategic performance optimization. Discover actionable insights and drive resilience. Jan 31 The Strategic Importance of Process Mining: A Retail Case Study The strategic importance of process mining is illustrated in this case study. Jan 28 Strategic Planning for AI Integration: A Roadmap to Success Strategic planning is key to successful AI integration. Learn steps to align your goals, engage stakeholders, and build scalable strategies. Jan 28 IT Advisory: Building a Robust Technology Strategy Discover how to build a robust technology strategy with expert IT advisory. Explore actionable insights for long-term success and innovation. Jan 20 Data Chaos in the Distribution Center: A Consultant's First Look (and How to Fix It) Data Chaos in the Distribution Center: A Consultant's First Look (and How to Fix It) Jan 20 How A Business Transformation Partner Can Help Enhance Manufacturer Performance Discover how a business transformation partner enhances manufacturer performance. Explore strategies for lasting operational improvements. Jan 20 Building Trust in AI: Overcoming Fear of the Unknown Overcome fears around AI with trust-building strategies. Learn to foster transparency, ethics, and collaboration for responsible AI adoption. Jan 13 Aligning Organization and IT: The Essential Blueprint for Long-Term Success Organizational objectives and IT capabilities require vision, alignment and implementation. Organizations that align IT with... Jan 7 Reimagining IT Advisory for Future Business Success Redefine IT’s role as a strategic enabler for growth and innovation. Explore how IT advisory transforms businesses for future success. Dec 20, 2024 Workforce Training and How to Build an AI-Savvy Team for Success Discover how workforce training fosters AI adoption, empowering teams with skills for success. Learn to build a future-ready, AI-savvy workforce. Dec 16, 2024 From Information Overload to Strategic Asset: Best Practices in Knowledge Management for Modern Businesses Knowledge management turns information into a strategic asset, driving innovation, efficiency, and collaboration with best practices and AI. Dec 13, 2024 Return to Insights Receive personalized insights and perspectives Contact Us

IT professionals need to keep up with the rapid pace of technological changes to take advantage of new tools that can give businesses a competitive edge. get ready for exponential IT To keep up with the fast pace of technological changes IT professionals need to take advantage of new tools that can give businesses a competitive edge. Are you ready for the pace of technical change? Over the next decade, expect to see more technological progress than we've seen in the last 100 years, with new innovations expanding what we can do. To get ready, we've identified some challenges that need attention. IT Leadership as full Business Leader Partners: Many organizations, by design or oversight, see IT as just a cost center and support service, rather than as a strategic partner with the expertise to offer innovative solutions when included in strategic planning. No time like NOW: While some organizations fully embrace the required changes in IT operations and skill sets, others are adopting a "wait and see" approach before making adjustments to their in-house IT teams. Lack of plans that align with business objectives: Every business should create an IT plan that aligns with the Strategic Business Plan. Without this alignment, IT teams may focus on tasks that are helpful but not truly impactful. Engage the teams: The Exponential IT revolution demands specialized skills and expertise. IT teams, their leaders, and organizational leadership must actively engage in shifting how IT interacts, sets expectations, communicates, and trains. You can’t be good at Everything: With technology evolving so quickly, no IT team can be experts in everything. It's important to assess IT practices and processes to identify areas that can be handled by trusted, specialized vendors, allowing the IT team to focus on using their organizational knowledge to deliver business solutions. We can help ensure you are ready. Exponential IT Preparation To be ready and successful, organizations must execute on the following four actions: Create a Plan Action: Nothing in any organization is independent of a technology component. Establish a clear strategic vision that necessitates IT planning within the processes and functions that align with business objectives. Benefit: Maximizes the return on business investments by directing IT resources toward high-impact technical projects, ensuring the ongoing support of the current functions. Prepare People Action: Train and upskill employees for transformational change. Address fears of job displacement. Focus performance on business goals, not tasks like managing servers or resolving tickets. Adjust the IT structure to meet future needs. Benefit: Prepares the organization for a new relationship between Business Leadership and IT Leadership. Enhance and Expedite IT Technology Delivery Action: Identify the services that can be outsourced to trusted, specialized service providers. Encourage IT leadership to prioritize managing vendor relationships to provide ongoing support, allowing IT team members to research and implement innovative technical solutions that positively impact the business. Benefit: Improves the speed and quality of technical changes. Evaluate Impact and Adjust Action: Plan and implement a system of measurement and results and measure the plans and results. Organizational change is not one-and-done; it is an iterative process. Benefit: Continues improving the relationships between IT and Business Leaders. Ensures that IT is prepared to provide innovative, timely solutions to improve operational efficiency and effective solutions using the tools available at the speed of technology change. Exponential IT: The New Frontier of Information Technology Prepare your organization for exponential growth by recognizing the value of specialized partnerships, aligning IT and business strategies, and acting urgently. Download Now Increase operational efficiency and productivity, technology advice and innovation, improved customer and employee experience through MSSBTA’s 3-point IT Advisory Process Organizational Readiness Assessment IT Assessment Recommendations and Roadmap We conduct a comprehensive view of the Business and CIO alignment to ensure that Business Strategic and the Technical Plan align. We complete a review of IT plans, processes, and practices to ensure that they are using the best practices, the satisfaction of users with IT, and its readiness for exponential IT. We provide an analysis of the information from all the assessment information with recommendations and create a roadmap for moving forward. The People Produce the Results Not the Technology Technology can scale, automate, and accelerate but it can’t care. It can’t connect, motivate, or innovate on its own. People do that. And when they’re aligned, empowered, and supported through process and purpose, the results follow. With people leading the way. Building a Smarter Future with AI: Purpose, Preparation, and Practical Progress What separates those who succeed with AI from those who stall? It’s not just technology. It’s the intentional combination of purpose, preparation, and practical action. The path to AI success isn’t about racing ahead; it’s about building smart, moving with clarity, and aligning every effort with desired outcomes. How to Treat Information as a Strategic Asset Leading organizations use information to anticipate trends, personalize services, and respond with agility. From advanced analytics to AI, the potential is limitless, but only if your information foundation is strong. Whether you're starting with file cleanup or implementing enterprise-wide knowledge management, the goal is the same: to turn passive data into proactive intelligence. You already have the information. The question is: Are you using it to its full potential? Schedule a COMPLETE REVIEW and exponential IT readiness assessment today Contact Us FAQs What is the Transformation Leader of the Year award? The Transformation Leader of the Year Award is MSS Business Transformation Advisory’s (MSSBTA) way to recognize Arizona leaders and teams who are driving successful transformation initiatives. The award gives them a platform to promote their organizations and be recognized as innovators and change-makers. When are the Transformation Leader of the Year award nominations open? Transformation Leader of the Year award nominations open in January and continue through the Governor’s Celebration of Innovation nomination period, usually around mid-July. MSSBTA strongly encourages nominations from qualified organizations that include but not limited to: Emerging or Hyper-growth companies – $5M to $49M in revenue Mid-market companies – $50M to $999M in revenue Enterprise companies – over $1B in revenue Public Sector agencies – municipal, county, and state agencies Non-profit organizations – of any size Higher Education – public or private institutions K-12 Education – public or private institutions How are the Transformation Leaders recognized? Transformation Leader nominees are recognized a few ways: Through quarterly virtual panels with fellow nominees and local business leaders. Through transformation story videos shared on social media. Nominees are recognized, and the winner announced at the Governor’s Celebration of Innovation gala event. This is a high-profile event sponsored by Arizona Technology Council, Arizona Commerce Authority, and Avnet. What does the judging committee look for in a nomination? Without giving too much away, the committee is always impressed by measurable metrics and quantifiable results. Specifics are important. Examples of how your leader successfully guided the company/agency/department/district through a major transformation or change in how it operates are expected. Organization size doesn’t matter, the success story does. Who can submit a nomination? Just about anyone can submit a nomination. This is your opportunity to recognize people from within your department, agency, company, etc. Don’t be shy, put your own hat in the ring if you want to share how you successfully navigated your company through major business or digital transformation in the previous year. Is it for Arizona-based organizations only? Yes, the Transformation Leader of the Year award is open to organizations throughout the state of Arizona, and there is no cost to participate.

Uncover the key to business performance with Darren Long's Insights. Elevate your strategy with a consulting professional that goes beyond implementation. Darren Long Darren Long is a highly sought after leader with over 30 years of global experience across federal government, private, and public sectors. Darren is recognized for his transformative touch, driving change through continuous process improvement and strategic alignment. His dynamic skills span from the C-Suite to frontline teams. A Black Belt in Lean Six Sigma, he is a force in program development, training, and mentorship, and a go-to for Program Management, Business Strategy, Organizational Optimization, and more. Darren's Publications Seven Snapshots of Effective Performance Optimization While theoretical concepts are important, real-world success stories in effective performance optimization are not just informative.... Perfect Timing: When and How to Start Performance Optimization to Maximize Impact There are a couple of quotes I think of any time I think of doing something with such an impact on the future. The first is from multiple... 3 Disciplines for Project Success Preface This white paper is one of many case studies on projects that had yet to go as planned. Under a sub-category, Must-Have... 3 Disciplines for Project Success Please download our white paper here. Optimizing Leadership, Governance, Accountability, and Change Management in Post-Implementation Optimizing Leadership, Governance, Accountability, and Change Management in the Post-Implementation Phase of Microsoft Dynamics 365... The Art of Change Management: Unleashing the Power of Microsoft Dynamics 365 Business Central Welcome to part 2 of our series on implementing Microsoft Dynamics 365 Business Central. In this segment, we continue our discussion with... Why Leadership, Governance, & Accountability Matter in Implementing Microsoft Dynamics 365 Business Welcome to the first chapter of our exciting 3-part journey into the world of Microsoft Dynamics 365 Business Central implementation.... Facilitation the Way an Experienced Lean Six Sigma Black Belt Does it 99.9% of Lean and Six Sigma techniques involve cross-functional teams where strong facilitation skills are critical to engaging all... Accelerating Improvement: Mastering the 2-Day Weekend Kaizen Event Kaizen events have long been recognized as an effective way to drive continuous improvement within organizations, typically running for... View All MSSBTA Insights Focus on business performance, not just implementation. Contact Us

Learn how our consulting firm protects your data and privacy. Understand our policies on data collection, security, and more. Your privacy is our priority. privacy policy Our Role in Your Success Effective date: October 21, 2024 MSS Technologies Inc. (“us”, “we”, or “our”) operates the https://new.mssbta.com website (hereinafter referred to as the “Service”). This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://new.mssbta.com Definitions Service: Service is the https://new.mssbta.com website operated by MSS Technologies Inc. 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MSSBTA's Veterinary Consulting advisors help vet practices simplify intricate strategic and business planning, budgeting, and operational processes. Our goal is to help our veterinary clients deliver outstanding customer experiences more efficiently and cost-effectively. Enhance Revenue. Drive Efficiency. Differentiate Your Practice. We help vet practices simplify intricate strategic and business planning, budgeting, and operational processes. Our goal is to help you deliver outstanding customer experiences more efficiently and cost-effectively. Are you happy with where your practice is? Are you dedicating over 60+ hours each week to your veterinary practice and not getting the work/life balance you dreamed of? Are you happy but ready to get to a new level? Just as a proficient veterinarian evaluates a pet's health through core vitals, a veterinary practice has a fundamental set of "vitals." Understanding and managing those vitals can be the pathway to elevating care, increasing profitability, and enhancing the well-being of those in the practice. Crafting a strategic growth plan , setting up and maintaining a budget, and identifying inefficiencies and areas for improvement, are all crucial steps. This process, much like a wellness exam, enables you to understand and optimize business performance in a competitive veterinary industry. The ultimate goal? To build a thriving practice that mirrors the vitality you strive for in every pet you treat. We can help you achieve that goal. We have helped veterinary practices across the US and Canada grow their businesses through our PetSmart Charities endorsed Veterinary Practice Business Consulting program. Ready to build a multi-million dollar practice? Every practice will find itself in a unique place given its business model, processes, tech stack, and culture. Learn where your organization is and what it will take to get to the next level. Download a copy of How To Scale A Multi-Million Dollar Practic e. Download Our Vet Practice Business Consulting will help you build a sustainable and scalable practice. We can help your practice simplify strategic and business planning, budgeting, and operational processes so you can deliver outstanding customer experiences more efficiently and cost-effectively. We will focus on the following: Benchmark and document current and future goals into a 3-year rolling plan. Combine your long-term planning with daily procedures and measures to boost efficiency, maintain quality, and get the most out of your operations. Use technology that can scale with your practice and adjust to growing needs and complexities. Create a culture where employees are engaged, community is supported, and continuous improvement is encouraged to stay agile, adapt to changes, and reduce risk. Why choose MSSBTA for your veterinary practice? MSSBTA is endorsed by and a preferred veterinary consulting company to PetSmart Charities in the United States and Canada. PetSmart Charities designed the coaching Accelerator program to help clinics like yours: Realign with your mission, values, and goals. Boost organizational effectiveness and understand strategic and business planning, including budgeting. Gain insights into financial statements to guide your organization. Adjust services, scheduling, and staffing based on financial insights and objectives. Utilize the PetSmart Charities workbook for a 3-year business plan with metrics and governance. Engage with a community for practical advice. “PetSmart Charities chose MSSBTA to help develop the Accelerator program because they understood our mission ‘to make the world a better place for pets by investing in community partners that advocate and care for the well-being of pets and all who love them’. They brought business knowledge and coaching expertise that we needed to help clinics maximize their resources to support their communities.” Kate Atema , PetSmart Charities Director PetSmart Charities' $118M Business Operations and Coaching Accelerator Learn how PetSmart Charities Accelerator practices have moved beyond daily operations by leveraging sustainable long-term practices, using interactive workbooks for continuous strategic and business planning, and budget and inventory management. Read More The Accelerator program will help you: Improve performance for superior outcomes. Schedule staff shifts based on service demands. Strategically time new service launches. Budget for major upgrades or purchases. Optimize inventory levels. Focus on income management and pricing strategies. Enhance business processes for better profit and efficiency. Grow your team with recruitment, mentorship, and training. View Outline Some of the Practices We've Helped What Clinics Say “I have always believed in the power of continuous learning and growth...the Accelerator program has given us this opportunity. “I have always believed in the power of continuous learning and growth – it is an area of focus for leadership at the Virginia Beach SPCA. The privilege to participate has given us this opportunity- we have shared best practices; discussed opportunity gaps and solutions; learned different methodologies for improved outcomes; and developed data tracking to make better informed decisions. Discussions and the homework put us all on a level playing field where we were able to learn regardless of demographic, size, or geographic constraints. In short, we were able to be solutions based in a time when this field of veterinary medicine is struggling. We have appreciated the open dialogue and we are grateful for wisdom imparted to us.” Derby Bracket CEO, Virginia Beach SPCA What We Think Invest in Team Growth to Drive Veterinary Practice Profitability As seasoned veterinary consultants, MSS Business Transformation Advisory (MSSBTA) has the privilege of working with numerous practices in... A Comprehensive Guide to Veterinary Practice Strategic Planning Strategic planning serves as a cornerstone of success for every dynamic veterinary organization. As experts in veterinary practice... Metrics and KPIs Can Revolutionize Your Veterinary Practice Success In veterinary practice management, every decision and action contributes to the health and well-being of our animal companions. As... Ready to grow and scale the practice you love? Schedule a Free Consultation

Explore exciting career opportunities at CareersArchive, a Consulting Firm dedicated to your growth and well-being. Discover our benefits and current openings! Imagine a Career with Us Love where you work and live! View Openings Why You'll Want to WORK WITH US We are a Top Company to Work for in Arizona For four consecutive years, MSSBTA has been recognized as a Top Companies to Work for in Arizona. In 2021, we ranked #3 in the Small Business category and #3 overall in the Healthiest Companies category. In addition to this honor, MSSBTA has received the Arizona Corporate Excellence Awards twice, been honored as a Sun Devil 100 Honoree four times, most recently in 2022, consistently ranked in the top three Ranking Arizona Management & Technical Consulting Firms since 2001, selected by Arizona Technology Council Celebration of Innovation as Service Provider of the Year, and named a Business Journal Top 25 Software and Network Integration Companies, among other accolades. We Have Great Employment Opportunities MSSBTA has positions available for open-minded team players who are seeking business consulting opportunities. If you describe yourself as flexible and versatile with the ability to maintain perspective under pressure, let’s talk. If you are poised and competent, can facilitate meetings and workshops, identify opportunities where problems exist, and easily leverage tools and techniques to achieve client objectives, we would love to get to know you. We Live and Work in Arizona Arizona has often been referred to as the hub of the southwest because we’re close to the Grand Canyon, Las Vegas, California, and Mexico. Known as a hub for technology and innovation, Phoenix is one of the fastest growing cities in the country. With over 325 days of sunshine, breathtaking scenery, world-class restaurants, and a low cost of living, it’s no wonder more and more people are coming to Phoenix. Whatever your interests, Arizona is an exciting place to live, work, and play! We are Involved in Our Community Community, diversity, and responsibility – this is the MSSBTA way. At MSSBTA, we enrich the communities where we live and work. We connect our diverse expertise, resources, and time to help improve the lives of those in need. Community involvement is a long-standing corporate objective, and we are committed to being a leader in corporate citizenship by partnering with community organizations. Investment in our communities is just one of the many ways MSSBTA demonstrates our commitment to being a good corporate citizen. Employment BENEFITS We want our benefits to work for you Your interests and needs evolve over your lifetime. To support this, we evaluate our benefits regularly and adapt them to the needs of our owners. We want MSSBTA employee owners to focus on life and activities they love – both in and out of work. We’re constantly searching for unique ways to improve the health and happiness of our owners. You’re valuable to us, and it’s important to us that our benefits and perks show it. We care about you and your family. Our benefits exist to make sure that you are well taken care of. Your family matters to you, and they’re important to us, too. We have a number of benefit programs to support you and your loved ones through life’s various stages and situations. MSSBTA offers a competitive compensation package to our team members that includes: ESOP Plan (employee-owned company) Group Medical, Dental, Vision Optional Supplemental Insurance Group Life Insurance Group Long-Term Disability and Short-Term Disability Holiday Pay Paid Time Off 401(k) Plan Employee Recruitment/Referral Bonus Cafeteria Plan When you are ready for a dynamic new career, check out our current openings. Current Openings

Discover the expertise of Faouzi Charfadi, a leading figure in the consulting industry. Explore insights on business performance and strategic implementation. Faouzi Charfadi Faouzi Charfadi is a seasoned executive with a remarkable 25+ years of experience in Operations, Logistics, and Supply Chain. His experience reflects a passion for delivering customer-centric results. Faouzi's magic lies in consistently optimizing operations and processes, leading to heightened productivity and cost reduction. Faouzi is a certified Black Belt in Lean Six Sigma, bringing expertise in Lean Strategy, Analytical Problem Solving, Project Management, Sustainable Revenue Growth, and Cost Control. Faouzi's Publications Maximizing Business Efficiency: The Power of Performance Optimization Assessments Performance Optimization Assessments are structured evaluations designed to enhance organizational efficiency, productivity, & effectiveness Data Chaos in the Distribution Center: A Consultant's First Look (and How to Fix It) Data Chaos in the Distribution Center: A Consultant's First Look (and How to Fix It) How to Conduct a Performance Audit Step-by-Step What is a performance audit? This question needs to be answered before starting one. In its most basic form, a performance audit is a... The Basics of Performance Optimization and Where to Begin We all know what process improvement or operational excellence is, but what is performance optimization? Performance optimization makes a... Is Robotic Process Automation (RPA) a Good Choice for Your Business? According to Gartner, Robotic Process Automation (RPA) has been identified as the fastest-growing technology in the enterprise software... Unlock Collaboration: The Power of Effective Communication in the Workplace According to Gallup, 69% of employees feel they need to reach their full potential at work. This begs the question: Why is that the case?... Maximizing the Benefits of Robotic Process Automation: A Guide to Successful Implementation Robotic Process Automation (RPA) is an innovative technology that utilizes automation to perform repetitive tasks typically carried out... Change Is Good If change is good, why is change so difficult to accept? According to John Chambers, CEO of Cisco Systems, "If businesses fail to adapt... Too Much Overtime Will Kill Your Business In business, we match productivity with rapidity. The real meaning of productivity is a measure of how efficiently a person completes a... 1 2 View All MSSBTA Insights Focus on business performance, not just implementation. Contact Us

MSSBTA is a business transformation consulting firm based in Phoenix, Arizona. We span 4 decades of serving Arizona companies and communities. Our passion is making a positive impact on our employees, clients, partners, and community. We offer capabilities in results-driven leadership, change management, and process improvement GO BEYOND TECHNOLOGY IMPLEMENTATION achieve your transformation success Upgrade systems, processes, and technologies to realize the benefits of digital advancements. Adopting new technologies to enhance efficiency, scalability, and performance is harder than it looks. Organizations modernize systems for many reasons. Unfortunately, most organizations never achieve the promise of digital modernization. It’s easy to understand why. Modernizing ERP, CRM, HR, or Finance systems is complex, time-consuming, resource-intensive, and not an everyday occurrence. Many organizations simply don’t have the capacity and experience to achieve success. That's where MSSBTA helps. We guide organizations to digital modernization success. Download our white paper: Overcoming the 4 Obstacles to Digital Modernization Success We help you focus on business performance, not just implementation The goal of digital modernization is not just to complete implementation on time and budget; it is to improve organizational results. In our experience, organizations struggle to achieve the promise of digital modernization for 4 reasons: 1. Overemphasis on Technology Implementation 2. Lack of Digital Modernization Experience 3. Poor User Preparation 4. Limited Process Adaptation Organizations overemphasize the technology implementation at the expense of process alignment, people readiness, and improved organizational performance. Without digital modernization expertise, organizations struggle with implementation because they lack a proven methodology and execution discipline that provides the leadership, governance, and accountability required to manage the complexity. The end users are not adequately prepared for the technology’s deployment which leads to poor adoption. The organization does not properly adapt its current processes to exploit the new technology’s capabilities, producing suboptimal processes and costly custom coding. Our Strengths Results-driven Leadership We help build the foundation, oversee work, engage stakeholders, facilitate decisions, and manage risks to ensure your modernization initiative succeeds. Digital modernization harnesses the power of Results-Driven Leadership, Change Management, and Process Improvement to drive innovation and ensure successful transformation across an organization. Change Management We prepare, equip, and support people for successful change adoption to ensure full realization of transformation objectives. Process Improvement We help analyze, evaluate, and adapt current processes to align with new software and technology to achieve modernization goals. Improve your organizational performance Our business has evolved since our start in 1986, but our enthusiasm and dedication to serving clients remains steadfast. Our consultants average 15+ years of hands-on experience and provide trusted insightful advice you can count on. Our methods focus on the core principles that integrate people, processes, and technology. We don't believe in a "one size fits all" approach. Instead, we combine your in-depth business knowledge with our vast transformation experience to develop customized solutions that achieve the best outcomes for your business. Our consultants are trained and our processes are tailored to keep your goals and objectives at the center of everything we do. This strategic blend of talent and approach delivers results that match your expectations. Elevate Your Digital Game Learn how to catapult your organization's digital capabilities to the next level in this expert-led webinar. The People Produce the Results Not the Technology Technology can scale, automate, and accelerate but it can’t care. It can’t connect, motivate, or innovate on its own. People do that. And when they’re aligned, empowered, and supported through process and purpose, the results follow. With people leading the way. Building a Smarter Future with AI: Purpose, Preparation, and Practical Progress What separates those who succeed with AI from those who stall? It’s not just technology. It’s the intentional combination of purpose, preparation, and practical action. The path to AI success isn’t about racing ahead; it’s about building smart, moving with clarity, and aligning every effort with desired outcomes. How to Treat Information as a Strategic Asset Leading organizations use information to anticipate trends, personalize services, and respond with agility. From advanced analytics to AI, the potential is limitless, but only if your information foundation is strong. Whether you're starting with file cleanup or implementing enterprise-wide knowledge management, the goal is the same: to turn passive data into proactive intelligence. You already have the information. The question is: Are you using it to its full potential? Don't just settle for implementation. Achieve transformation success. Contact Us

Discover the transformative impact of our consulting firm's personalized insights and perspectives with our client results, showcasing real success stories. Client Results Case Study: Vendor Selection Process Delivers Best-in-Class Technology Solution The Client: The client handles support of Arizona public programs by maximizing the organization’s net revenue. Their Challenge: The... Case Study: Exploration, Strategy, and Advisory Launch Accelerator and Scale Project The Client The client is a US-based international non-profit organization. Their Challenge The client wanted to launch an international... Case Study: Request for Proposal (RFP) Development and Vendor Selection The Client The Arizona State Board for Charter Schools (ASBCS) is a charter authorizer responsible for overseeing public charter schools... Case Study: ACA + NGA = WIN Grant Project The Client The Arizona Commerce Authority (ACA) is a public-private partnership whose primary objective is advancing and diversifying the... Case Study: Market Research, Business Case, and Decision Package Development The Client The Arizona State Board for Charter Schools (ASBCS) is a charter authorizer responsible for overseeing public charter schools... Case Study: Technology Platform Assessment and Business Requirements Gathering The Client The Arizona State Board for Charter Schools (ASBCS) is a charter authorizer responsible for overseeing public charter schools... Case Study: Transformation Oversight Delivered Key Processes On Time and On Budget Client Detail: This Client manages applications for trust requests on behalf of the trust beneficiaries. The Challenge: The Client... Case Study: Project Health Diagnostic Detects Transformation Project Concerns Client Detail: The client is accountable for protecting the financial assets of the entire organization. They are responsible for... Case Study: Guidance and Advocacy Keep Transformation Project on Track Client Detail: The client handles support of Arizona public programs by maximizing the organization’s net revenue. The Challenge: The... Case Study: Current State Assessment Drives Best-in-Class, Future Technology State Client Detail: The client is a finance team responsible for safeguarding the financial assets of the organization. They manage the... Case Study: Improving Team Communication Using 3-D Mapping Client Detail: The CTO of a higher education organization sought to quickly enhance team performance and build momentum to implement... Case Study: Technical Debt Erased through Project Oversight Client Detail: The client is a higher education institution. For more than seven years MSS Business Transformation Advisory (MSSBTA) has... Case Study: System Performance Upgrade Passes with High Marks Client Detail: The client is a higher education institution. For more than seven years MSS Business Transformation Advisory (MSSBTA) has... Case Study: Vendor Management Optimizes System Software Upgrade Client Detail: The client is a higher education institution. For more than seven years MSS Business Transformation Advisory (MSSBTA) has... Case Study: Business Process Analysis Identifies Key Customer Service Insights Client Detail: The client is a Fortune 500 company specializing in waste materials management. Headquartered in Phoenix, AZ, MSS Business... Case Study: Client Improves Supplier and Customer Management Through Organizational Alignment Client Detail: The client is a moving equipment storage rental company operating in both the B2B and B2C spaces. It serves its customers... Case Study: Change Management Preps End Users for Successful Go-Live Client Detail: The client is a $1.3B broadband communications provider, largely focused on the direct-to-consumer space. The company has... Case Study: Vendor Selection Puts Agency Back on Track Client Detail: The client is an Arizona state agency that needed to update their legacy licensing system to one that is modern and... Case Study: Fortune 500 Company Implements New Business System in Months Client Detail: The client is a large waste management company with 35,000+ employees operating in several locations across 40 U.S.... Case Study: Application Rationalization Delivers New Tools, Processes Client Detail: The client’s is a county agency whose IT Department develops and manages 90% of software programs used across multiple ... Case Study: Retail Giant Transforms Their Supply Chain Client Detail: The client is a $200M+ privately owned agricultural business across the United States with the focus of providing quality... Case Study: Infrastructure Efficiency & Reliability Improvements Client Detail: The mission of the state agency is to generate revenue to support higher education, health and human services,... Case Study: Agency Builds Responsive, Cost Effective, Scalable Cloud Solution The Client: The mission of the state agency is to generate revenue to support higher education, health and human services, environmental... Case Study: ERP Organization Readiness Project Client Detail: The client, a growing $1+ billion transportation logistics company headquartered in Arizona, was preparing for business... Case Study: Project Rescue for SAP Implementation Client Detail: The client, a national food manufacturing company headquartered in Phoenix, Arizona with over 4,500 employees, was... Case Study: Strategic Plan Prepares IT Office for Next Stage of Growth Client Detail: The client is a State IT organization that develops and executes the state-wide information technology strategy, as well... Case Study: Standardizing a Project Management Practice for Professional Services Client Detail: The client is a world-class supplier of smart infrastructure solutions (SIS) to water, gas, and electric utilities... Case Study: Creating Project Alignment and Traction in a Siloed Environment Client Detail: The client is a large waste management company with 35,000+ employees operating in several locations across 40 U.S.... Case Study: State Agency Uses IT Assessments to Create a Roadmap for Organizational Improvements Client Detail: The client is a state agency that generates revenue to support higher education, health and human services, environmental... Case Study: Agency Invests in Digital Transformation Success Client Detail: The client is an Arizona state agency that needed to update their legacy licensing system to one that is modern and... Case Study: Leading Change Management During Supply Chain Transformation Client Detail: The client was a $3.7B+ organization with 7,000+ employees operating in 16 states. The business is a public water utility... Case Study: Utilities Company Transforms Their Supply Chain Client Detail: The client was a $3.7B+ organization with 7,000+ employees operating in 16 states. The business is a public water utility... Case Study: Retail Accounting Process Improvement Project Client Detail: The client is a large multi-billion-dollar national retail grocery store engaged with more than 270,000 employees. MSS... Case Study: Retail Accounting Application Rationalization Client Detail: The client is a large multi-billion-dollar national retail grocery store engaged with more than 270,000 employees. The... 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MSS Business Transformation Advisory helps you meet your IT Maturity goals to drive increased value for your organization. OBJECTIVE: Transform Your IT Functions to Maximize Value MSS Business Transformation Advisory helps you meet your IT Maturity goals to drive increased value for your organization. Schedule a Free Consultation Why THIS OBJECTIVE is important By maximizing IT maturity, an organization can reduce IT cost up to 19% Reduce productivity loss from unplanned downtime by up to 73% with modernized technology. IT organizations with a business-aligned strategy are 1.5x more likely to influence business growth. How to ACHIEVE this Objective Any organization that wants to succeed in today's fast-paced, technology-driven world must place a high value on information technology (IT). In order to stay competitive, IT organizations must continuously strive for improvement. Our Approach focuses on three steps that will help your IT organization move from its current performance levels to maturing into a key component of your organization's success. ASSESS Select an appropriate IT Maturity Model and clearly identify your current maturity level (current state) and the ultimate maturity level you want to achieve (future state). OPTIMIZE Align your People, Processes and Technology to drive incremental performance improvements across your organization. TRANSFORM Take your IT organizational performance to the next level. Change your IT Operating Model to embrace innovation, leverage technology and add/improve services to drive increased value for your organization. As IT transformation advisors we work with our clients to discover their unique answer. Our experienced consultants will guide you through each stage, as appropriate, for your organization. Our focus is not just on completing a specified scope of work, but on implementing change that delivers the outcomes you are looking for. See how our guidance can add value to your organization. Explore Explore Explore See Our Approach Maximize your technology and business investments. Connect With Us

Explore our consulting firm's personalized insights and perspectives with our downloadable resources. Elevate your knowledge and skills today! Downloadable Resources Guiding Organizations Through Successful Digital Modernizations Download Successfully Navigate a System Integration Transformation Download The Key Element Strategic Plan Checklist Download 5 Tips to Successfully Onboard Suppliers Download Business-IT Alignment Checklist Download Business-IT Alignment Assessment Download 3 Ways to Maximize ROI During OCM Download Business Case Checklist Download Business & Technology Transformation Lifecycle Download Virtual Requirements Gathering Download 10 Qualities of a Transformational Leader Download Communication, Culture, and Values Help C-Suite Drive Corporate Results Download Agile Project Management Pocket Resource Download Cornerstone Qualities of a Transformation Leader Download Typical Digital Modernization Journey Download Protect Your Transformation Download IT Strategic Planning Checklist Download 6 Ways to Get the Most from IT Strategic Plans Download 4 Steps to a Report Rationalization Process Download 9 Tenants of Change Through ERP Implementation Download Leadership Governance and Accountability Download Optimized vs Outdated ERP Download Application Portfolio Management Download Timeless Lessons in Business Download Effectively Implement ERP IFS Cloud Download Establish Your Center of Excellence Download BPI in an RPA World Infographic Download Confirm Your Intuition with Diagnostics Download OCM Checklist Download 3 Components of Transformation Oversight Download 5 Steps to IT Service Delivery Download 10 Benefits of LGA in Transformation Download Business Transformation Organization Models Download Organizational Benefits of Change Management Download Enterprise Application Optimization Download 8 Ways the CEO and CIO Use Alignment for Value Creation Download Understanding the 4 Principal Areas of Digital Modernization Download BPI in an RPA World List Download ERP System Upgrade Checklist Download 3 Risks of Neglecting the People Side of Change Download 3 Components of Selecting the Right Vendors Download 5 Phase Approach to Process Improvement Download Align IT with Business Strategy Download Change Readiness Scorecard Download Road to IT Strategic Planning Download Enterprise Application Replacement Download 11 Tips to Avoid Common Pitfalls During an ERP Implementation Download CHECKLIST: Tips for Adopting and Upgrading Technology Download Build Your RPA Team Download SaaS Update Checklist Download Experience Sustainable Transformation Download 7 Motivators Leaders Use to Drive Change Download 5 Phases of Vendor Selection Download Avoid These Cost-cutting Mistakes Download How to Build a Performance Management Dashboard Download Transformation Project Lifecycle Download 6 Projects a C-Suite Consultant Can Do to Drive Value Download Return to Insights Receive personalized insights and perspectives Contact Us

Assessment Services compare your organization's current state to industry best practices. They are designed to discover overall organization strengths and weaknesses and to identify specific performance gaps and opportunities for improvement. Assessments allow you to target optimization and transformation opportunities. Most importantly, they help you focus on actions and investments that will improve business outcomes. Diagnostics to Meet Your Business and IT Goals DIAGNOSTICS Diagnostics compare your organization's current state to industry best practices. They are designed to discover overall organization strengths and weaknesses and to identify specific performance gaps and opportunities for improvement. MSSBTA's diagnostics are a quick, easy, and cost-effective way to collect data and turn it into practical insights that can be used to develop action plans and to communicate with key stakeholders. Each diagnostic includes a quantitative survey and a verbal presentation along with a written report of our findings. Most diagnostics can be completed in 2 to 4 weeks (slightly longer for large organizations). Not sure which Diagnostics are right for your organization? Our solutions experts can help ! Application Portfolio Diagnostic Learn More IT Management & Governance Diagnostic Learn More Reporting & Analytics Diagnostic Learn More CEO-CIO Alignment Diagnostic Learn More IT Organization Design & Staffing Diagnostic Learn More Team Performance & Communication Diagnostic Learn More CIO Business Vision Diagnostic Learn More IT Security Governance & Management Diagnostic Learn More Data Quality Diagnostic Learn More PPM Current State Diagnostic Learn More End User Satisfaction Diagnostic Learn More Project Management Methodology Evaluation Learn More Our Diagnostics, YOUR BUSINESS HOW IT HELPS: Verify alignment between business and project objectives. Determine if the appropriate level of leadership, governance, and accountability exists on your project. Obtain a list of recommendations to improve the likelihood of project success. PROJECT MANAGEMENT METHODOLOGY EVALUATION Ensure your project is on time and on budget. A Project Management Methodology Evaluation will help identify where there are gaps or issues. $8,000 WHO IT HELPS: IT Management Project Stakeholders More Information Project Health Assessment WHO IT HELPS: IT Management Leadership Power Users IT MANAGEMENT & GOVERNANCE DIAGNOSTIC Evaluate the current state of your core IT processes and understand their perceived importance and effectiveness to the business. $8,500 HOW IT HELPS: Understand your department's strengths and weaknesses. Prioritize your key IT processes and build an improvement roadmap. Establish clear ownership of core IT processes. Empower your team with a training and development plan for process owners. More Information IT Management & Governance IT ORGANIZATION DESIGN & STAFFING DIAGNOSTIC HOW IT HELPS: Communicate and justify IT's headcount. Allocate staff more effectively. Identify low-value activities and wasted time. Engage your team on how to improve IT. IT ORGANIZATION DESIGN & STAFFING DIAGNOSTIC Make IT a corporate powerhouse by improving your ability to grow, deploy, and manage your team. $8,000 WHO IT HELPS: Key non-IT stakeholders: management and above More Information APPLICATION PORTFOLIO ASSESSMENT DIAGNOSTIC HOW IT HELPS: Understand application portfolio and IT service satisfaction. Identify cost savings opportunities from unused or unimportant apps. Build a roadmap for improving user IT services. Manage needs by department and seniority. APPLICATION PORTFOLIO DIAGNOSTIC Develop data driven insights to help you decide which applications to retire, upgrade, re-train on or maintain, to meet the demands of the business. $7,500 WHO IT HELPS: All IT staff (including CIO) More Information DATA QUALITY DIAGNOSTIC DATA QUALITY DIAGNOSTIC Get a report showing the business’s evaluation of data quality so you can focus your improvement efforts to meet their needs. $8,000 HOW IT HELPS: Measure business satisfaction with data quality and uncover opportunities by system and department. Identify the most important & error-prone fields identified by the business. Work with your key stakeholders to ensure they are satisfied. Schedule and deliver focused training immediately for quick wins that deliver the most value. More Information WHO IT HELPS: All end users: front-line individual contributors to execs (except for IT, usually) REPORTING & ANALYTICS DIAGNOSTIC REPORTING & ANALYTICS DIAGNOSTIC Get a report showing the business's most pressing reporting and analytics needs so you can focus your improvement efforts to meet their needs. $8,000 HOW IT HELPS: Measure business satisfaction with corporate reports and uncover opportunities by report and department. Identify new reports that the business needs. Determine who needs access to self-serve and advanced analytics tools and why. Work with your key stakeholders to ensure they are satisfied. Schedule and deliver focused training immediately for quick wins that deliver the most value. More Information WHO IT HELPS: Primary users of the specified software application IT SECURITY GOVERNANCE & MANAGEMENT DIAGNOSTIC IT SECURITY GOVERNANCE & MANAGEMENT DIAGNOSTIC Collect the data you need to effectively manage IT security. $8,500 HOW IT HELPS: Security Governance & Management Scorecard: Improve and optimize your security governance and management by understanding your current strengths and weaknesses. Security Business Satisfaction & Alignment: Measure business satisfaction with security and analyze gaps between IT and business perceptions of security practices. WHO IT HELPS: Primary users of specified reports More Information PPM CURRENT STATE DIAGNOSTIC PPM CURRENT STATE DIAGNOSTIC Collect the data you need to understand and optimize your PPM practices. $8,000 HOW IT HELPS: PPM Current State Scorecard: Evaluate the current state of your PPM practices and chart a strategy for success. PPM Customer Satisfaction: Create alignment by understanding the customer perspective. PPM Assessment: Analyse your PPM practices in-depth for thorough improvement and optimization. PM Assessment: Apply the in-depth approach to PM to achieve success. More Information WHO IT HELPS: IT Security Leaders CISO & CIO CIO BUSINESS VISION DIAGNOSTIC CIO BUSINESS VISION DIAGNOSTIC Uncover insights to understand your key business stakeholders, find out what is important to them, and improve your interactions. $10,000 WHO IT HELPS: CEO CIO & CXO (or equivalent leadership) HOW IT HELPS: Measure and improve business satisfaction. Improve alignment between IT and the business. Develop a stakeholder management program. Use a data-driven approach to systematically improve IT. Help establish focus for IT’s strategic direction. More Information CEO-CIO ALIGNMENT DIAGNOSTIC HOW IT HELPS: Align IT with business priorities. Establish IT performance indicators. Invest in new technology and innovation. Build alignment with strategy, portfolio, and budget. CEO-CIO ALIGNMENT DIAGNOSTIC Achieve alignment by understanding your CEO’s perspective and priorities so you can satisfy your most important stakeholder. $10,000 WHO IT HELPS: IT Security Leaders CISO & CIO More Information End User Satisfaction Diagnostic HOW IT HELPS: Evaluate user satisfaction with core IT services. Assess business enablement and IT communications. Build a roadmap for improving user IT services. Provide targeted department feedback. END USER SATISFACTION DIAGNOSTIC Find out what users really think of IT services and develop data driven insights to help you decide what needs to be addressed to meet the demands of the business. $7,500 WHO IT HELPS: CEO CIO & CXO (or equivalent leadership) More Information Team Performance & Communication HOW IT HELPS: 3-D heat-map provides quick and easy identification of trouble areas Create team and individual improvement plans from map and survey data Repeat the survey process to give periodic views of progress TEAM PERFORMANCE & COMMUNICATION DIAGNOSTIC Quickly enhance team communication, collaboration, and teamwork in remote, virtual, and hybrid teams using a 3-D heat-map to display how your team currently communicates and prefers to communicate. $7,500 WHO IT HELPS: All stakeholders that regularly communicate within the team, from front-line individuals to execs More Information TRUSTED BY 1/2 1/2 1/2 1/2 Maximize your technology and business investments. Connect With Us