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Strategy Is Easy. Execution Is Everything.
Strategy isn’t the hard part. You can buy decks. You can read frameworks. You can ask ChatGPT for 50 ideas before lunch. AI can build your deck, rewrite every business book ever written, and even host a podcast so you can talk to your own strategy in real time. But here’s the truth: AI made advice, insight, and strategy cheaper and faster than ever. Because ideas don’t create change. Execution does. And that’s where the real work begins.


The Transformation Checklist: Why Efforts Lag and How to Fix Them
Discover the essential checklist for a successful transformation initiative. Learn how leaders align departments to achieve clarity and measurable results.


What AI Can’t Replace
I work with AI every day. I help organizations modernize, automate, and use it to work smarter. But the more time I spend with it, the clearer it becomes: AI can do incredible things, but it can’t replace the human spark that drives innovation. My favorite things, like curiosity, creativity, humor, and empathy, are what make us beautifully, irreducibly human. That spark is what keeps business and life interesting. And honestly, it’s what keeps me interested too.


Caring About Your Employees Doesn’t Start at Implementation. It Starts Now
When organizations plan major technology transformations, whether implementing a new ERP system, rolling out AI capabilities, or...


Avoid the Quick Fix: Building Sustainable Operational Improvements
Sustainable improvement is not flashy. It is not about overnight wins. It is about doing the right small things in the right order and making them part of the way you work. Do that and the gains will last.


Realizing the Power of Information as an Asset
Today, data is more than just information; it’s a critical business asset that can drive innovation, improve decision-making, and unlock new revenue streams. The organizations that succeed are those that strategically transform raw data into actionable insights, implement effective data governance frameworks, and align their data strategies with business goals.


Are You Prepared for Ever-Changing Technology? Here’s How to Approach It with Strategic Technology Planning
Organizations that navigate change successfully are not the ones chasing trends. They are the ones who pause, assess the whole picture, and make deliberate choices. In consulting parlance, they practice Strategic Technology Planning (STP) Simply, STP is a proactive approach that aligns technology with organizational goals, builds long-term value, and ensures resilience in a rapidly shifting landscape. It’s not just about planning for what’s new. It's also about planning for w


The Top 11 Questions Every Leader Should Ask Before Starting a Tech Project
Starting a tech project is a business decision. A leadership responsibility and most importantly, a human-centered effort. Technology succeeds when it’s designed around people, with clear goals, shared understanding, and the capacity to support behavior change.
The following eleven questions help leaders focus on what matters before the first team meetings are scheduled. They help create alignment, momentum, and outcomes that last.


The Missing Piece in Business Strategy: Human-Centered Design
Human-centered design bridges technology and empathy to build ethical, intuitive systems. Discover how it drives lasting AI adoption and transformation.


Empathy as a Change Management Tool for Your Organization
Empathy drives sustainable change by reducing resistance and fostering trust. Discover how it strengthens change management strategies for lasting impact.


Right-Sizing Enterprise Architecture: A Smarter Path to Business-Aligned Strategy, Data, and AI
Enterprise architecture is not just a technical discipline. It is a strategic capability that helps organizations operate with more clarity, agility, and confidence. Right-sizing EA is not about doing less. It is about doing the right things at the right time with the right focus. It is about enabling progress without overengineering the path. Organizations tha


The Future of Work Isn’t Just AI; It’s Human-AI Collaboration
AI gets all the headlines. From generative tools to predictive analytics, the narrative often centers on machines doing more, faster, and...


Trust Is the Real Tech Stack: Building Confidence in Change and AI
You can have the best tools and the sharpest strategy. But without trust, nothing sticks. Trust is not a soft layer you add at the end. It is the foundation. It starts with transparency. It grows through communication. It deepens through inclusion. So yes, build the platforms. Set the vision. Choose the right tools. But if you want people to follow you into the future, give them something solid to stand on. Because trust is not just part of the solution. It is what makes any


You Can’t Wish Your Way to Better: Why Getting Better Takes Funding, Focus, and a Behavior Shift
Getting better isn’t about heroic effort. It is about strategic intent. And it is about making a commitment, not just a plan. Investing in the future requires more than a one-time budget line. It takes a series of deliberate, ongoing investments that build momentum next year and beyond. That is how you fuel innovation, drive sustainable progress, and turn ambition into results.


Start at the Beginning: Why Change Management Must Lead, Not Follow
Change management is not a nice-to-have. It is the catalyst that turns intention into action and action into impact. By focusing on people from the beginning, organizations do more than implement change. They lead it with clarity, confidence, and results.


Culture Eats Tech for Breakfast: Why Transformation Depends on People First
Transformation is not just about acquiring tools. It’s about changing the way people think, work, and create value. It requires trust, clarity, and continuous engagement. If you want to avoid stalling your initiative, rethink your approach: Lead with people, not platforms. Invest in culture, not just capabilities. Design with the user, not just for them. Because at the end of the day, technology doesn't transform organizations. People do.


AI Literacy: A Practical People-Centered Approach
AI literacy is a way to empower people and no longer an optional skillset. It is quickly becoming a core business and organizational capability. Start with the basics. Practice through hands-on use. Step into leadership. Stay curious. Stay creative. Keep the human touch and don’t forget to have a little fun along the way.


Why Your Technology Project Are Actually Change Initiatives
Technology projects often fail without proper change management. Discover why IT initiatives are actually change initiatives and how to lead effectively.


Leveraging the Power of Data Through Digital Readiness
Unlock the full potential of your data through digital readiness. Build trust, agility, and value creation across your entire organization.


The Real Engine of Transformation? Your People.
When we talk about digital transformation, the conversation too often turns into a tech shopping list: platforms, apps, automation tools,...

CLIENT RESULTS
Case Study: System Performance Upgrade Passes with High Marks
Client Detail: The client is a higher education institution. For more than seven years MSS Business Transformation Advisory (MSSBTA) has...
Case Study: Standardizing a Project Management Practice for Professional Services
Client Detail: The client is a world-class supplier of smart infrastructure solutions (SIS) to water, gas, and electric utilities...
Case Study: Retail Accounting Process Improvement Project
Client Detail: The client is a large multi-billion-dollar national retail grocery store engaged with more than 270,000 employees. MSS...
Case Study: Retail Accounting Application Rationalization
Client Detail: The client is a large multi-billion-dollar national retail grocery store engaged with more than 270,000 employees. The...
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