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INSIGHTS ON OPTIMIZE
PERSPECTIVES


AI Literacy: A Practical People-Centered Approach
AI literacy is a way to empower people and no longer an optional skillset. It is quickly becoming a core business and organizational capability. Start with the basics. Practice through hands-on use. Step into leadership. Stay curious. Stay creative. Keep the human touch and don’t forget to have a little fun along the way.


Why Your Technology Project Are Actually Change Initiatives
Technology projects often fail without proper change management. Discover why IT initiatives are actually change initiatives and how to lead effectively.


Leveraging the Power of Data Through Digital Readiness
Unlock the full potential of your data through digital readiness. Build trust, agility, and value creation across your entire organization.


The Real Engine of Transformation? Your People.
When we talk about digital transformation, the conversation too often turns into a tech shopping list: platforms, apps, automation tools,...


The People Produce the Results Not the Technology
Technology can scale, automate, and accelerate but it can’t care. It can’t connect, motivate, or innovate on its own. People do that. And when they’re aligned, empowered, and supported through process and purpose, the results follow. With people leading the way.


How to Treat Information as a Strategic Asset
Leading organizations use information to anticipate trends, personalize services, and respond with agility. From advanced analytics to AI, the potential is limitless, but only if your information foundation is strong. Whether you're starting with file cleanup or implementing enterprise-wide knowledge management, the goal is the same: to turn passive data into proactive intelligence. You already have the information. The question is: Are you using it to its full potential?


A Practical Path to Making AI Work for You
A balanced approach that combines strategic vision with practical execution—so your organization can unlock the real value of AI, one step at a time.


AI Adoption: Build Your Foundation Before You Build Your Future
If you’re serious about AI, start with a strong foundation. This isn’t just a checklist—it’s a way to do your job better, earn trust from your “others”, and ensure your efforts lead to real, sustainable results.


Digital Modernization Is Not a Tech Project; It’s a Business Imperative
Digital modernization as a strategic lever and not a side project. It’s the disciplined process of upgrading how your organization works, collaborates, and delivers value through smart, intentional technology integration.


Information as an Asset - Turning Data into Decisions, and Decisions into Impact
Information is one of your organization’s most valuable—but underutilized—assets. In a world overflowing with data, the real challenge is...


Adopting Digital Modernization: A Pathway to Competitive Advantage Through Transformation
Digital modernization, particularly upgrading a decade-old ERP system creates advantage. Digital modernization refers to transforming legacy systems and methods using modern technologies to enhance agility, efficiency, and innovation.


Addressing IT Team Concerns During a Digital Transformation Initiative
Learn how to address IT team concerns during digital transformation initiatives. Discover strategies to align, support, and engage your workforce.


The New Rules of Transformation – Why Alignment Is the New Advantage
In this dynamic environment, alignment—between people, processes, and technology—has emerged as the defining advantage.


How Business Leadership Must Transform in a Digitally Evolving World
Business leadership must evolve in a digitally transforming world. Learn how to integrate IT, strengthen governance, and adopt data-driven decision-making.


Is Your Legacy Infrastructure Ready for Agentic AI? Key Considerations for IT Leaders
Integrating agentic AI with legacy infrastructure requires strategic planning. Learn considerations for IT leaders to ensure compatibility in AI adoption.


Software Implementation: An Organizational Imperative for Performance and Outcomes
Organizations are investing heavily in software solutions to drive operational efficiency, enhance customer experience, and gain...


Building a Strong Foundation: Why Knowledge Management Matters in the Public Sector
Effective knowledge management enhances decision-making and collaboration in the public sector. Discover strategies to implement KM for long-term success.


From Data to Decisions: How Counties Can Leverage AI for Smarter Governance
Counties can harness AI in governance to improve efficiency and decision-making. Learn how to implement AI strategically while ensuring compliance.


Metrics That Matter: Measuring the Impact of Information on Business Performance
Discover how measuring information's impact on business performance drives efficiency and growth. Learn key strategies for optimizing information management


Information as an Asset and AI – An Introspective
Organizations must treat information as a strategic asset to remain competitive. Learn how AI enhances data management while addressing key challenges.

CLIENT RESULTS
Case Study: System Performance Upgrade Passes with High Marks
Client Detail: The client is a higher education institution. For more than seven years MSS Business Transformation Advisory (MSSBTA) has...
Case Study: Standardizing a Project Management Practice for Professional Services
Client Detail: The client is a world-class supplier of smart infrastructure solutions (SIS) to water, gas, and electric utilities...
Case Study: Retail Accounting Process Improvement Project
Client Detail: The client is a large multi-billion-dollar national retail grocery store engaged with more than 270,000 employees. MSS...
Case Study: Retail Accounting Application Rationalization
Client Detail: The client is a large multi-billion-dollar national retail grocery store engaged with more than 270,000 employees. The...
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